Experience Associate

FAO Schwarz•New York, NY

2d•Onsite

About The Position

The Experience Associate is responsible for bringing specific areas to life using scripted talking points and character profiles to engage and delight guests. You will be dedicated to a single experience, and options could include the FAO.abulous Handbag Boutique or Crazy Aaron's Mix Mart, with the long-term potential to cross-train in other experiences or as an Experience Cover. Determinations regarding placement in an experience will be determined by availability and fit. This is a part-time position with weekly hours in the 20-29 range, and is eligible to earn commission based on exceeding sales goals per day.

Requirements

An engaging and theatrical personality that can captivate an audience in all environments.
Ability to remain positive and in character for extended periods of time without losing any of your magic.
Capable of lifting up to 25 pounds, and bending, twisting, and standing for long periods of time in all types of weather.
Able to be in costume during all types of weather.

Nice To Haves

Experience in a performance, acting, music, or dance background a plus.
Familiarity with a premium or experience-based retailer a plus.

Responsibilities

Perform in-house experiences consistently using scripted talking points with added individual flair to make each experience feel unique.
Build authentic connections with guests to effectively guide them through the steps of service.
Be able to adapt your style to engage both children and adults as they visit us in the store.
Apply and adapt our selling vision to effectively handle more than one guest simultaneously without compromising the guest experience.
Deliver each experience with confidence and improvise whilst remaining true to character.
Demonstrate great selling techniques to meet or exceed sales goals and KPIs.
Adaptable to working in a diverse and ever-changing environment with exposure to outdoor elements.
Be the expert in your zone and ensure all information provided is accurate.
Able to perform in front of a large audience or one-on-one with the purpose of driving sales.
Make recommendations to evolve and innovate the characters and/or experiences to excite our guests.
Share expertise with colleagues to help elevate experiences for our guests.
Complete daily assigned administrative tasks to ensure all experience supplies are available to fulfill guest orders.
Be able to replenish areas of the store as needed to maintain standards.
Be able to flex outside assigned experience as needed to support the wider store.
Escalate any maintenance issues that may prevent delivering the experience as planned.