Field Engineer, Southern Arizona

Carestream Health

39d•$31 - $42•Onsite

About The Position

You will support Digital X-Ray Systems business as a Field Service Engineer based in Tucson, AZ. This position will be responsible for customer relationship management through the eﬀective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites; generate service revenue; adhere to state and federal regulatory requirements. Performs all administrative duties within established and regulatory timeframes including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork. Actively participates as a member of the regional work team and works to improve team processes. The Field Engineer services laser printers, networks, CR & DR X-ray imaging equipment, CT scanners, radio ﬂuoroscopy equipment, and other hospital equipment. The Field Engineer position involves working in the medical imaging ﬁeld so you will be servicing our customer base primarily in hospitals and imaging centers. This position involves possible overnight travel and will be based in a home oﬃce. A company provided vehicle, laptop, and cell phone are included. Beneﬁts include an annual incentive plan and a beneﬁts package. Field Service Engineers need to live within the service are. This position primarily supports the Southern Arizona territory and backs up Phoenix and El Paso/New Mexico territories as needed. Overnight travel up to 50% but varies based on workload.

Requirements

Associate Degree in electronics or equivalent combination of education and experience; BSEE/BSEET/BSME/BSMET preferred.
2+ years of experience in diagnostic imaging or 4+ years of experience in the electronics industry, preferably in a field service environment.
Knowledge of computers and networking; PC competency to include utilization of Microsoft Office Suite products.
Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment.
Ability to understand and utilize technical vocabulary to perform tasks according to either verbal or written instructions.
Ability to read and interpret schematics and site drawings with minimal assistance.
Ability to display strong organizational and multi-tasking skills, self-discipline, and autonomy to work independently in a high-pressure environment.
Ability to adapt to changing work requirements in a complex, fast-paced environment.
Ability to effectively operate in a team-driven environment and share knowledge to achieve assigned goals and objectives.
Ability to demonstrate exceptional customer service skills.
Ability to communicate, written and verbally, with various levels of employees and customers.
Must have and maintain a valid driver’s license and driving record that is compliant with Fleet Policy.

Nice To Haves

Experience with X-Ray, Complex Medical Device, Knowledge of Carestream Equipment

Responsibilities

customer relationship management through the eﬀective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites
generate service revenue
adhere to state and federal regulatory requirements
Performs all administrative duties within established and regulatory timeframes including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork.
Actively participates as a member of the regional work team and works to improve team processes.
The Field Engineer services laser printers, networks, CR & DR X-ray imaging equipment, CT scanners, radio ﬂuoroscopy equipment, and other hospital equipment.