Field Service Engineer - Experienced Southern California Territory

Convergent Dental•Los Angeles, CA

5d•$75,000 - $85,000•Remote

About The Position

Convergent Dental has developed and launched Solea, a dental laser that can cut tissue in the oral cavity without anesthesia. Solea has quickly become the #1 hard and soft tissue laser in dentistry. This is an exciting time to join our amazing team. With our innovative technology we are looking to change the world of dentistry for dentists and their patients. Job Summary: We are seeking a skilled and experienced Field Service Engineer to join our team on the West Coast. We are open to Location in Southern California. In this role, you will provide technical support either over the phone or by travelling to customer locations where you will diagnose and repair their existing laser, install new hardware or parts and provide maintenance services as needed. You will also provide new laser installation services. The ideal candidate is friendly, reliable, and has the technical skills to get the job done. Client satisfaction is a top priority. This job typically requires 100% travel. In this position you matter. This role fills a critical need and contributes significantly toward our company’s success.

Requirements

High school diploma/GED
Previous experience in a Field Service capacity, a minimum of 5-8 years’ experience solving problems with computer hardware, software and medical devices preferred
Basic knowledge of electro-mechanical systems (lasers and optics valued)
ASEE or equivalent technical education
Excellent problem-solving skills and attention to detail
Excellent customer service skills
Able to work independently
Physical ability to stand and sit for extended periods and lift and maneuver heavy objects weighing up to 50 lbs.
May require after hours telephone support or on-call availability
MS Office Suite experience required
Valid driver’s license and clean driving record
The ability to travel where needed, depending on location, could be by car or plane
This position is not eligible for Visa Sponsorship.

Nice To Haves

Experience in Dental or Medical practices reliant on advanced technologies a plus

Responsibilities

Perform technical assignments to install, modify, and repair our laser based Dental Systems
Troubleshoot and repair of equipment both in-house and at customer sites after analyzing mechanical, electrical and software failures.
Disassemble malfunctioning dental devices and use standardized testing procedures; examine and test mechanisms for defects.
Replace or repair defective parts which may require modification or replacement components.
Reassembles dental devices or equipment and tests assembly for conformance to specifications.
Maintain an inventory of materials, including electrical, mechanical, and optical components for the field servicing of customer devices.
Inspect devices and test equipment periodically and adjust calibration to ensure functioning within specified standards.
Complete in a timely manner, standard equipment documentation and reports necessary for FDA compliance.
Provide customers with timely and accurate technical information in a positive and straight forward manner.
When needed, provide training to dental office staff on the set up and maintenance of the dental laser.