Field Engagement Director, Global Accounts Program

Palo Alto Networks•Chicago, IL

16d

About The Position

As the Field Engagement Director, Global Accounts Program, you will be a pivotal leader responsible for the design, build-out, and ongoing execution of the strategic framework for the Global Accounts Program. Reporting to the RVP of Global Account Sales, you will translate the program’s executive vision into concrete, scalable, and measurable program elements, and then drive their adoption and operational fidelity across the global organization. This role requires a deep focus on establishing the infrastructure for success, ensuring strategic alignment, operational efficiency, and a consistent global experience for our most strategic clients. You will work cross-functionally to define, implement, and run the rules of engagement, governance models, and reporting standards that underpin the RVP’s mission to drive significant growth and deep customer adoption within the global account base.

Requirements

Field Engagement: Demonstrated experience working directly with sales teams to support account planning and strategy implementation in a programmatic context.
Cross-Functional Collaboration: Extensive experience building strong relationships and driving alignment across diverse global and internal teams (Sales, Finance, Legal, Enablement, etc.).
Strategic & Operational Balance: Proven experience in operating at a strategic level (planning, design) while maintaining a focus on execution and operational rigor (process, enforcement, reporting).
Program Management Expertise: Direct, hands-on experience in both designing and actively running complex, global sales or strategic accounts programs, including defining operational models, governance, and rules of engagement.
Sales/Program Analytics: Proven ability to define and generate comprehensive reporting and create data-driven analyses to gain insights into weekly, monthly, and quarterly program execution.
Travel: Willingness to travel globally as needed to support program build-out, planning, and operational alignment. (Estimated travel up to 25-50%).

Nice To Haves

Industry Knowledge (Preferred): Knowledge of the cybersecurity industry and the complexity of large-scale deployments across global organizations is a plus.

Responsibilities

Coordinating our Field Engagement and Internal Program Development Rhythm of our Business: Ensure we are actively tracking progress against GAP goals and implementing a cadence of operations within the team and the Field.
Planning Tools & Cadence: Develop, iterate on, and maintain standardized account planning materials (e.g., templates, formats, tools) used by the Global Account teams.
Active Account Engagement: Actively participate in strategic account planning sessions with the Global Account teams to guide their use of the program’s planning framework, ensure strategic alignment, and enforce program rules.
Strategy Translation: Work closely with the RVP to translate the Global Accounts Program strategy into actionable, measurable, and tactical execution plans for the field.
Manage day-to-day Field and account team issues seeking redress and opportunities for process improvement. Understanding Field issues and developing systems that address these issues through the use of program resources to enable better field engagement. This will encompass problem review, support for resolution or escalation, collaboration with the Program Manager to collaborate on developing a systematic tracking of issues to identify trends and inform program refinement based on the frequency and nature of resolutions.
Enablement Strategy: Partner with Sales Enablement and Training to plan and resource comprehensive enablement initiatives that ensure global compliance with the new program model.
Process Adoption: Drive the consistent adoption of all program-related tools and standardized processes required to effectively engage with and support global clients.
Benefits Oversight: Operationalize the defined program benefits for clients and establish the process to oversee the consistent and effective delivery of these benefits, including support for deployment and adoption.
Coordinate and improve benefits development: solicit and intake feedback to improve client servicing benefits and associated programs.
Work with Field Marketing and CAB teams to develop events unique for the GAP: Determine the viability of programs such as GAP Client Advisory Boards and Annual Summit type of events.
Determining suitable internal and client Enablement: collaborate with various cross-functional teams to determine which skills development, training and enablement programs would work within the GAP framework
Design and Operationalize: Lead the development, documentation, and active implementation of the Global Accounts Program operating model, governance structure, and core policies.
Program Rules of Engagement (ROE): Establish, communicate, and enforce clear, global Rules of Engagement (ROE) and escalation procedures for Global Account teams, regional sales, channel partners, and overlay organizations.
Account Selection & Quota Process: Operate and manage the annual and quarterly operational processes for account nomination, selection, and quota setting, ensuring consistency and executive alignment.
Performance Management Infrastructure: Design, implement, and own the framework for tracking program activity, performance measurement, and effectiveness metrics (program efficacy).
Program Reporting: Create and manage comprehensive reporting dashboards and analytical insights specifically focused on the program's execution, health, and strategic alignment, providing data-driven recommendations to the RVP and senior leadership.
QBR/Planning Facilitation: Structure, organize, and drive the cadence for regular Quarterly Business Reviews (QBRs) and Global Account planning workshops, ensuring high-quality input and outputs.