Field Engagement Director, Global Accounts Program

Palo Alto Networks • Chicago, IL

16h

About The Position

As the Field Engagement Director for the Global Accounts Program, you will be a pivotal leader responsible for designing, building, and executing the strategic framework for our most important clients. You will translate the program’s executive vision into concrete, scalable, and measurable program elements, driving their adoption and operational fidelity across the global organization. This role focuses on establishing the infrastructure for success, ensuring strategic alignment, operational efficiency, and a consistent global experience for our most strategic clients.

Requirements

• Bachelor's degree with 15 years of experience, or Master's degree with 12 years of experience, or PhD with 8 years of experience.
• Direct, hands-on experience in both designing and actively running complex, global sales or strategic accounts programs, including defining operational models and governance.
• Demonstrated experience working directly with sales teams to support account planning and strategy implementation in a programmatic context.
• Extensive experience building strong relationships and driving alignment across diverse global and internal teams (Sales, Finance, Legal, Enablement).
• Willingness to travel globally as needed to support program build-out, planning, and operational alignment (up to 25-50%).

Nice To Haves

• Proven ability to define and generate comprehensive reporting and create data-driven analyses to gain insights into program execution.
• Knowledge of the cybersecurity industry and the complexity of large-scale deployments across global organizations.
• Proven experience operating at a strategic level (planning, design) while maintaining a focus on execution and operational rigor (process, enforcement, reporting).

Responsibilities

• Coordinate the rhythm of business for the Global Accounts Program, actively tracking progress against goals and implementing a cadence of operations within the team and the Field.
• Develop, iterate on, and maintain standardized account planning materials (e.g., templates, formats, tools) used by the Global Account teams.
• Actively participate in strategic account planning sessions with Global Account teams to guide their use of the program’s framework, ensure strategic alignment, and enforce program rules.
• Translate the Global Accounts Program strategy into actionable, measurable, and tactical execution plans for the field.
• Manage day-to-day Field and account team issues, collaborating with the Program Manager to track issues, identify trends, and inform program refinement.
• Partner with Sales Enablement and Training to plan and resource comprehensive enablement initiatives that ensure global compliance with the new program model.
• Drive the consistent adoption of all program-related tools and standardized processes required to effectively engage with and support global clients.
• Work with Field Marketing and Client Advisory Board teams to develop unique events for the Global Accounts Program, such as client summits.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees