Director of Global Learner Engagement & Change

Boston Consulting Group • Boston, MA

18d

About The Position

As Director of Global Learner Engagement & Change, you will lead the strategic design, execution, and scaling of BCG’s global learner engagement and activation ecosystem—powering how BCGers discover, experience, and apply learning across the firm. You will sit at the intersection of learning, marketing, technology, and change, ensuring learning is visible, compelling, personalized and embedded in the flow of work.
You will play a critical leadership role during a pivotal transformation of BCG’s Global L&D organization—leveraging data, technology, and modern platforms to enable learning that is more contextual, scalable, and aligned to the future needs of the firm.

Requirements

• 12+ years of experience in marketing strategy, learner engagement, change communications, L&D communications, or enterprise campaign management, with 4+ years leading global or matrixed teams.
• Deep, hands-on expertise in marketing automation, particularly Salesforce Marketing Cloud (including Journey Builder), with a strong understanding of dynamic content, data extensions, audience segmentation, and journey mapping to enable scalable, personalized communication experiences.
• Demonstrated experience leading enterprise-scale change initiatives, designing and executing multi-channel campaigns that drive awareness, adoption, and sustained behavior change across diverse global audiences.
• Proven ability to lead and influence across complex stakeholder ecosystems, acting as a strategic bridge between business, learning, branding, marketing, and technology teams (including close partnership with IT and Agile delivery squads).
• Strong experience with data, analytics, and measurement frameworks, using insights to optimize engagement strategies and demonstrate impact on learner behavior and business outcomes—not just activity or open rates.
• Solid understanding of AI, personalization, and predictive capabilities, with experience applying these concepts to marketing, communications, or learning contexts to improve relevance, timing, and scale.
• Experience operating in global, fast-paced environments, managing competing priorities while building systems, playbooks, and capabilities that scale sustainably over time.

Responsibilities

• Lead and inspire a globally distributed team of 7–10 learner engagement, communications, and change professionals across multiple regions and time zones, fostering a high-performance, collaborative, and innovative culture.
• Own enterprise learner engagement and change strategies, designing and executing global campaigns that drive awareness, adoption, and sustained behavior change across priority learning initiatives.
• Serve as the firm’s expert in learning communications automation, with deep hands-on expertise in Salesforce Journey Builder, including dynamic content blocks, data extensions, audience segmentation, and end-to-end journey mapping to enable seamless, scalable, and personalized learner experiences.
• Establish and lead the Learner Engagement & Activation Center of Excellence (CoE), providing global and regional L&D teams with playbooks, frameworks, branded templates, governance, and best practices to deliver consistent, high-impact communications at scale.
• Partner seamlessly across a complex stakeholder ecosystem, including Business Services Team Learning, Global and Local L&D teams, Specialty Business Units, IT, L&D Operations, Branding, and the Email Marketing team—balancing priorities, aligning strategies, and driving shared outcomes.
• Design and execute transformational change management approaches, translating strategy into compelling narratives and campaigns that build understanding, momentum, and buy-in across diverse audiences.
• Bring cutting-edge marketing thinking to learning, applying leading practices in marketing strategy, branding, storytelling, analytics, and design to create creative, engaging, and differentiated learner experiences that excite BCGers globally.
• Leverage data, analytics, and technology to continuously test, learn, and optimize engagement strategies—using insights to improve reach, relevance, adoption, and business impact.
• Facilitate workshops and working sessions with senior stakeholders and partner teams to co-create branding, communication strategies, and change approaches, driving alignment and shared ownership.
• Explore and apply emerging capabilities, including AI, agentic tools, and modern learning platforms, to enable more personalized, adaptive, and scalable learner engagement experiences across the firm.

Benefits

• Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children
• Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs
• Dental coverage, including up to $5,000 in orthodontia benefits
• Vision insurance with coverage for both glasses and contact lenses annually
• Reimbursement for gym memberships and other fitness activities
• Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan
• Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement
• Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month)
• Paid sick time on an as needed basis

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed