Field Enablement Manager - Customer Success - NYC

Legora AB • New York City, NY

2d • Onsite

About The Position

About Us Legora is on a mission: to redefine how legal work gets done. From the very start we have been very clear about the fact that we are not building a solution for lawyers, we are building it with them, because it is the only way to make sure it gets done the right way; working side-by-side every step of the way. Our AI-native workspace empowers legal professionals not just to work faster - but to ask better questions, unlock new insights. Every day, we push the boundaries of legal tech to make complex processes smarter, faster, and more human. From thousands of documents analysed in minutes to intelligent workflows designed in collaboration with leading practices, we’re turning possibility into reality. Today we are trusted by global firms like Cleary Gottlieb, Goodwin, Bird & Bird and Linklaters in over 40 countries, but we have no plans on stopping here. We ship fast, we iterate effectively, and we scale rapidly - not by accident, but by design. When you join Legora, you become part of a team that believes "good enough" isn’t good enough and that the way to win is together, by empowering lawyers to do their best work with technology that truly understands them. If you’re excited by building from first principles, working with exceptional people, and accelerating change in a high-stakes, high-impact domain—then this is the moment and the place. We’re not just shaping the future of legal tech — we’re defining it. Ready to join us in building the intelligent future of law?

Requirements

• 5+ years of experience across post-sales or customer-facing roles—such as Customer Success, Account Management, Customer Operations, Solutions Consulting, or similar positions where you’ve supported customers and translated complex workflows into scalable systems.
• Experience in Enablement, Revenue Programs, or GTM Operations at high-growth B2B SaaS.
• Quota-carrying or customer-facing experience is a strong plus.
• A builder with strong systems-thinking: you know how to take ambiguity and transform it into structured, scalable programs.
• Exceptional communicator with the executive presence to partner with senior leadership and the EQ to collaborate across technical and GTM teams.
• Proven track record of designing programs that drive measurable outcomes and enable teams to operate at a higher level.

Nice To Haves

• You’ve worked directly with AI-powered customer workflows or technical SaaS products.
• You’ve built certification-based CS or technical training that improved team performance.
• You’ve scaled programs across multiple geographies or globally distributed teams.

Responsibilities

• Build & Scale Customer Success Programs
• Design and run certification-based programs spanning onboarding, everboarding, product mastery, AI/LLM fluency, customer engagement workflows, and core CS motions (adoption, value delivery, renewal, and expansion).
• Build processes that standardize how Customer Success contributes to product releases, customer delivery, and overall GTM strategy.
• Partner With Cross-Functional Leaders
• Work closely with CS leadership to diagnose gaps, build repeatable systems, and drive measurable improvements in customer adoption, retention, and expansion.
• Serve as the connective tissue between Product, Engineering, Sales, Legal Engineering, Support, and Product Marketing to ensure alignment across every program you run.
• Operationalize the Customer Success Function
• Create the frameworks, documentation, and workflows that scale how CSMs manage accounts, collaborate cross-functionally, and deliver structured customer insights back into product development.
• Build mechanisms that ensure CSMs are consistently prepared for new product capabilities, AI advancements, and rapidly evolving customer needs.
• Drive High-Impact Moments
• Lead program strategy and execution for product launches, CS summits, release cycles, and strategic customer initiatives.
• Ensure the Customer Success team shows up with clarity, consistency, and excellence during key company milestones.

Benefits

• Hypergrowth: You’ll shape the systems that scale our Customer Success function during a period of rapid expansion.
• Impact: Your work will directly influence customer adoption, retention, and expansion outcomes.
• Innovation: Partner with world-class AI researchers, engineers, and legal experts in a space undergoing massive transformation.
• Global collaboration: Partner with teams and clients across Stockholm, New York, London, and Sydney.
• Competitive package: Comprehensive salary, benefits, and tools for success.
• Meaningful work: Your efforts shape how thousands of lawyers use AI daily.
• In-person environment: Union Square NYC office designed for ambitious builders.
• U.S. employees receive medical, dental, and vision coverage, flexible paid time off plus company holidays, and a 401(k) with company match and automatic enrollment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed