Field Enablement Lead - Local Sales

Zocdoc•New York, NY

10d•Hybrid

About The Position

Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down. We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. Zocdoc’s Local Sales (SMB) business is a critical growth engine and this role exists to directly influence its performance. As Field Enablement Lead for Local Sales (SMB), you will architect and drive the enablement strategy that improves seller productivity, accelerates ramp, and increases measurable revenue outcomes. You will partner closely with Sales Leadership, Revenue Operations, and other cross-functional stakeholder groups to identify performance gaps, prioritize high-impact initiatives, and drive the behavioral shifts that improve access rate, conversion, and other key revenue metrics. You will serve as a trusted thought partner to Sales Leadership. You’ll align on priorities, influence decision-making, and ensure our SMB teams are equipped to execute at a high level in a fast-evolving healthcare marketplace. You’ll enjoy this role if you… Thrive in environments where you are expected to create clarity, not wait for it Care deeply about measurable business impact and believe enablement should move revenue metrics, not just satisfaction scores Can influence senior leaders and drive alignment without formal authority Are energized by building scalable systems that improve productivity across an entire sales segment See AI and data not as buzzwords, but as tools to meaningfully increase seller effectiveness and operational leverage Prefer solving root-cause performance problems over simply delivering more training Take ownership of outcomes and feel personally accountable for the success of the teams you support What success looks like in this role in six months… Implement a structured quarterly enablement roadmap aligned to SMB GTM priorities Improve at least one leading performance indicator (e.g., ramp time, first-time adoption, access rate, conversion rate). Launch or enhance an AI-enabled workflow that meaningfully increases seller productivity or reduces manager coaching burden. Establish a repeatable measurement framework linking enablement initiatives to business KPIs. Become a trusted thought partner to Sales Leadership, proactively identifying performance risks and proposing solutions.

Requirements

The mentality of an entrepreneur/owner and a strong bias to action.
Superb communication skills! You believe in keeping all of your stakeholders in the loop and know that multiple mediums of communication are the key to success
Humility. You believe in treating all people with dignity and respect, regardless of title or tenure
6+ years of experience in enablement, preferably selling SAAS and/or marketplace solutions
A proven track record of building and maintaining cross-functional relationships and internal stakeholder management
Experience with enablement tools such as LMS, Knowledge/content management tools and sales tools such as SF, Gong, Outreach and others
You have leveraged AI in driving enablement approaches allowing programs to scale
Exceptional analytical, facilitation, written and oral presentation skills

Responsibilities

Gaining agreements across leaders on prioritization of initiatives, scope of initiatives and metrics to be impacted
Delivering on enablement priorities for all roles within the segment for onboarding & everboarding needs through a well-designed quarterly enablement roadmap
Establishing trusting and strong working relationships cross functionally to collaborate in delivering comprehensive enablement programs
Being innovative in proposing engaging enablement approaches by leveraging multiple delivery modalities, maximizing value of tools, gamification and proposing AI solutions to drive seller productivity
Developing role specific playbooks including documentation of customer journey, sales processes, GTM strategies and keeping the information current as processes, tools or strategies shift and/or new approaches are rolled out
Aligning enablement solutions to business problems and managing impact through a data-driven approach to scaled adoption of learning and showcasing the metrics to the relevant stakeholders
Contributing in WBRs, QBRs related to enablement impact and deliver regular readouts on ongoing and upcoming roadmap of enablement programs with clear metrics

Benefits

Flexible, hybrid work environment at our convenient Soho location
Unlimited Vacation(if salaried)
100% paid employee health benefit options (including medical, dental, and vision)
Commuter Benefits
401(k) with employer funded match
Corporate wellness programs with Headspace and Peloton
Sabbatical leave (for employees with 5+ years of service)
Competitive paid parental leave and fertility/family planning reimbursement
Cell phone reimbursement
Catered lunch everyday along with beverages and snacks
Employee Resource Groups and ZocClubs to promote shared community and belonging
Great Place to Work Certified