Field Enablement Specialist

PagerDuty

15h•Hybrid

About The Position

PagerDuty is looking for a broadly talented Field Enablement Specialist, a strong "Utility Player" to join our Go to Market (GTM) Enablement team. You are a rare hybrid: part Data Scientist, part Instructional Designer, and part Operational Strategist. While the Principal team sets the vision, you are the one who builds the systems, models the impact, and ensures our knowledge ecosystem scales through automation. This is a role for someone who thrives on variety. One day you'll be building a revenue impact model in Python or SQL; the next, you'll be using Generative AI to automate a global GTM communications launch or designing a high-fidelity learning module. You don't just "do training" - you optimize the entire enablement lifecycle through data and innovation.

Requirements

2+ years in a high-growth Enablement, Sales Ops, or Revenue Ops function. You've seen what "scale" looks like and know how to build for it.
Degree in Data Science, Business Analytics, or a related technical field is required. You are comfortable with data modeling and statistical analysis.
Proficiency in SQL, Python, or R for data manipulation; mastery of Tableau/Power BI.
Deep experience with Salesforce (SFDC) and Enablement Platforms (e.g., Highspot, Seismic, or Docebo).
Demonstrated ability to use ChatGPT/Claude/Copilot for prompt engineering, content automation, and process efficiency.
Exceptional writing and visual design skills. You can turn a 20-page product brief into a 2-minute "What You Need to Know" video or deck.
Highly organized with experience using Asana, Monday.com, or Jira to manage multiple overlapping workstreams.
Ability to travel domestically and internationally, but no more than 20% of work days in a year.

Nice To Haves

Experience building "Knowledge Graphs" or advanced content tagging schemas for enterprise-scale organizations.
Familiarity with Value Selling, MEDDPICC, and Reverse Close Plans.
Experience with Figma, Canva, or Synthesia for high-end, rapidly developed visual communication.

Responsibilities

Build and maintain sophisticated data models that link enablement activity to hard revenue outcomes (e.g., win rates, ARR, pipeline growth and deal velocity).
Leverage your data science background to identify "readiness gaps" before they impact the forecast, providing leadership with actionable field insights.
Own the Tableau/Power BI enablement stack, turning raw Salesforce data into a narrative of field performance, working with existing team members to build out leading indicators of sales efficiency.
Identify manual bottlenecks in the enablement process and eliminate them using AI agents, Gong and LLM-powered tools.
Use generative AI to turn complex product documentation into bite-sized, role-based learning assets (video, text, and interactive sims).
Architect our field content structure to ensure the field has a "single source of truth" that is just-in-time, on demand, searchable, modular, and AI-optimized.
Where needed, in support of our Principals, rapidly develop high-quality, multi-modal content that adheres to adult learning principles while being engaging and modern.
Help our centralized Corporate Communications function manage the drumbeat of field communications, ensuring product updates and sales plays are communicated clearly, concisely, and through the right channels (Slack, Email, Video, All Hands/Town Hall Meetings).
Work cross-functionally with Product, Marketing, Biz Ops and Sales Ops to ensure enablement initiatives are synchronized with the broader business calendar.

Benefits

Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
Paid volunteer time off: 20 hours per year
Company-wide hack weeks
Mental wellness programs