Field Connection Specialist

ImOn Communications, LLC • Dubuque, IA

30d

About The Position

ImOn Communications has been the LOCAL choice for high-speed Internet, cable TV, and phone in Eastern Iowa since 2007. Since then, we have expanded our network to provide fiber Internet services to more than a dozen communities in Iowa and beyond! As we grow our network, we are looking for a Field Connection Specialist to join our team.

At ImOn, you will be part of a workplace that values relationships with colleagues, customers, and our community. Our culture is focused on fostering a fun and rewarding work environment where you’ll help our team create connections, one person at a time.
The Field Connection Specialist installs, operates, inspects, maintains, and services digital, cable, high speed data and digital phone equipment. In addition, they will communicate with customers on-site, encouraging them to upgrade equipment or service packages.

Schedule: During training the schedule will follow the technicians schedule you are training with. Once training is completed, the schedule will be Tuesday - Saturday, 8:00am - 5:00pm

Requirements

• High-school diploma or equivalent GED or work experience
• Must have a valid state issued Driver’s License.
• Good Communication Skills: Job Requires effective communication with customers and coworkers.
• Social Orientation: Job requires being personally connected to customers, colleagues, and communities we serve.
• Leadership: Job requires creativity and willingness to lead, take charge and offer opinions and direction.
• Attention to Detail: Job requires being careful about detail and thorough in completing work tasks.
• High school diploma or GED (or equivalent experience)
• Valid state-issued driver’s license with a driving record that allows employee to be insured by ImOn’s insurance carrier.
• Ability to meet company training and safety certification standards
• At least 2 years of telecommunications installation experience.
• Valid state-issued driver’s license with a driving record that allows employee to be insured by ImOn’s insurance carrier.
• Ability to meet company training and safety certification standards

Responsibilities

• Set-up service for customers, installing, connecting, or adjusting equipment.
• Test equipment to ensure proper functioning.
• Travel to customers’ premises to install, maintain, or repair electronic reception equipment or accessories.
• Measure signal strength at utility pole or customer premises, using electrical test equipment.
• Inspect or test lines or cables, recording and analyzing test results, to assess transmission characteristics and locate faults or malfunctions.
• Access specific areas to string lines or install terminal boxes, auxiliary equipment, by climbing ladders or entering crawl spaces.
• Explain cable service to subscribers after installation and collect any installation dues that are due.

Benefits

• A 401k plan with up to a 4% company match.
• Insurance benefits that include multiple health insurance plans to choose from, Dental insurance, free Vision insurance and Life/Disability insurance.
• A robust wellness program that offers annual health screenings as well as fitness incentives.
• Work/Life balance that includes several different types of paid time off such as paid holidays, vacation time, personal time, volunteer time off as well as parental leave and bereavement leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED