Field Compensation Associate

The Canada Life Assurance Company

3d

About The Position

As one of Canada’s leading MGAs, Financial Horizons helps over 6,500 independent advisors grow their businesses and achieve their vision of success. Financial Horizons has over 30 offices and more than 350 employees – all focused on amplifying their business with the right opportunities and solutions at the right timefor them.
Canada Life acquired Financial Horizons in 2017. Canada Life is a member of the Power Financial Corporation group of companies and serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States.
Financial Horizons continues to operate independently in the marketplace.

As a Field Compensation Associate, you will work closely with your teammates on the Compensation Services team (a quick note - this is an insurance and finance related team, not HR) to help ensure that the national team meets performance expectations and team objectives.
This role reports to the Manager, Compensation Services. Our company is DRIVEn (this is not a typo – it's part of our values :) ) by the amazing support we provide our industry leading advisors, often times treating them as we would our closest of friends!

Requirements

• University degree or College diploma in a relevant field
• Experience in the Compensation Insurance field
• Written and verbal communication skills, including the ability to communicate complex concepts in a clear and understandable manner
• Excel - Intermediate Plus
• Attention to detail
• Mathematical and reconciliation skills
• Proven analytical and problem-solving abilities (critical thinking)
• Team player with a positive attitude
• Ability to multi-task
• Pro-active, flexible, and have a sense of urgency
• Organizational, prioritization and time management skills
• Willingness to learn
• As this position is posted in several locations, we specify that bilingualism (fluent in French, English, both oral and written) is required for Quebec only as the position will regularly serve our clients with French and English-speaking needs.

Responsibilities

• Provide exceptional advisor support to our network of high performing advisors
• Focus on developing and maintaining positive advisor relationships
• Understand and respond to advisor inquiries in a professional and accurate manner
• Identify, research and find resolutions to commission issues in a timely manner, including reaching out to internal departments and life insurance companies for investigation, escalation and resolution
• Understand all aspects of advisor compensation at life insurance companies and a MGA and apply this knowledge to your job tasks
• Provide compensation information and reports as required
• Provide training to internal and external partners on compensation reporting systems
• Provide analysis for service improvement
• Ability to meet the technological and confidentiality requirements of the role
• Perform any other duties as assigned

Benefits

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
• Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
• Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.
• Financial Security: Company-matching pension plan, share ownership program and additional investment options.
• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
• Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree