Field Compensation Specialist

MassMutual • Springfield, MA

1d

About The Position

As a Field Compensation Specialist , your primary responsibility is to ensure financial advisors are paid accurately and on time. You will review commission data, analyze compensation information, identify inconsistencies, and resolve issues through research, follow‑through, and clear communication with advisors and internal partners. This role involves working with numbers, applying analytical and critical thinking, and exercising sound judgment to resolve compensation questions accurately and efficiently. You will spend time researching inquiries, validating data, and ensuring payments are processed correctly within our systems. You will work closely with teammates, internal partners, and external vendors to obtain information, resolve issues, and keep work moving forward. We are looking for someone who is curious, organized, and enjoys learning, particularly someone who is comfortable working with data, asking thoughtful questions, and understanding how day‑to-day work impacts the broader broker‑dealer and business outcomes. The MMLIS Compensation team manages the day‑to-day processing of commissions and responds to compensation‑related inquiries from the field and internal business partners. The team’s mission is to ensure the timely and accurate payout of compensation to advisors. Because broker‑dealer initiatives and business changes frequently impact compensation, the team is often involved in updates and projects. This environment requires attention to detail, strong collaboration, and a willingness to understand how systems, data, and business decisions connect across departments and partners. The Impact In this role, you will: Review and analyze compensation data daily to ensure payments are calculated and processed accurately Research and respond to inquiries by gathering information, validating data, and clearly communicating next steps Identify transactions that are not in good order (i.e., missing or incorrect information) and work with others to resolve issues and prevent rework Enter and update information in internal systems with a high level of accuracy and efficiency Identify patterns or recurring issues in compensation data, assess potential root causes, and raise findings to help prevent future problems Work closely with teammates, advisors, and vendors to resolve questions and deliver a strong service experience Follow established procedures while providing feedback and suggestions when processes can be clarified or improved Support special projects by taking ownership of assigned tasks from start to finish Participate in team discussions by sharing data‑supported observations and contributing to problem‑solving conversations

Requirements

• High School Diploma
• 2+ years of work experience in financial services industry
• 2+ years’ experience with Microsoft Excel, including the ability to create and analyze Pivot Tables and use lookup functions (e.g., VLOOKUP or equivalent) for data reconciliation, reporting, or analysis.
• 1+ years RIA and/or broker-dealer experience.
• Due to the nature of this position, as a part of our background check process, candidates must be able to pass a non-registered fingerprint background check to qualify as a fingerprinted person under FINRA

Nice To Haves

• Demonstrated ability to communicate clearly and professionally in both written and verbal formats with internal teams and external partners.
• Demonstrated analytical skills and attention to detail, with experience reviewing, reconciling, and validating data to ensure accuracy and quality.
• Understanding of BD/RIA operational platforms and workflows (or strong interest in learning).
• Ability to identify opportunities, problem-solve effectively, and make thoughtful recommendations within established guidelines.
• Ability to multitask, meet deadlines, and manage a queue of work with strong organization.
• Action-oriented with the ability to assume ownership of requests/problems and drive resolution through completion.
• Numbers-driven mindset—comfortable reviewing data for accuracy, spotting discrepancies, and asking the right questions to resolve issues.

Responsibilities

• Review and analyze compensation data daily to ensure payments are calculated and processed accurately
• Research and respond to inquiries by gathering information, validating data, and clearly communicating next steps
• Identify transactions that are not in good order (i.e., missing or incorrect information) and work with others to resolve issues and prevent rework
• Enter and update information in internal systems with a high level of accuracy and efficiency
• Identify patterns or recurring issues in compensation data, assess potential root causes, and raise findings to help prevent future problems
• Work closely with teammates, advisors, and vendors to resolve questions and deliver a strong service experience
• Follow established procedures while providing feedback and suggestions when processes can be clarified or improved
• Support special projects by taking ownership of assigned tasks from start to finish
• Participate in team discussions by sharing data‑supported observations and contributing to problem‑solving conversations

Benefits

• Regular meetings with the Compensation Team
• Focused one-on-one meetings with your manager
• Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran and disability-focused Business Resource Groups
• Access to learning content on Degreed and other informational platforms
• Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED