Kimbrell's Furniture- Field Collections Agent

Kimbrell's Furniture•Columbia, SC

16h•$40,000 - $50,000

About The Position

Kimbrell’s Furniture is looking for a motivated, enthusiastic, and hard-working individual to join our Field Collections Team. The Kimbrell's Furniture Executive Office Credit Department is immediately hiring for a Field Collections Agent in our Columbia Market. We know that for you to give your best, you need to be at your best; that’s why we are serious about work life balance. Position is Full time. From our humble beginnings in 1915 with a single store of 2 employees, and mule drawn wagon, Kimbrell’s has grown to over 50 stores with hundreds of employees serving both Carolinas. For over 100 years, we have and continue to take great pride in providing exceptional customer service and quality merchandise. We truly believe in not only caring for our customers, but also our local communities and serving both our customers and communities to the best of our abilities. Our mission is to provide dependable, quality furniture, at the best value; offer easy financing; all while providing excellent customer service. We cannot accomplish this without our family of employees, and we are looking to add to our growing family! At Kimbrell’s, we still follow our founder’s belief in fair pay, promoting from within, and rewarding those who provide great service to our customers, community, and company. If you are dedicated to creating that exceptional customer experience and have a strong connection with your local community, then we want to hear from you!

Requirements

Must have valid driver’s license
Cooperative disposition and the ability to work within structured parameters
Positive attitude
Desire to learn and develop professionally
Attention to detail and the ability to reason and think quickly and effectively
Excellent communication skills
Some experience in collections preferred but not required. Will train the right candidate
Must be available to work Mon- Sat between 8am and 7pm.
The above listed are the major duties and responsibilities associated with Credit Specialist role; these responsibilities and duties may change during the course of employment.

Nice To Haves

Some experience in collections preferred but not required.

Responsibilities

Visiting customers at their home addresses to inquire about their past due account
Evaluate past due account information provided and speak intelligently to a customer regarding their account status
Update account information as it applies in real time using a technical device
Use software to notate conversations with customers along with outcome of visit
Take payments from a customer using a technical device
Deliver notes and written correspondence to the address where it would apply, of past due customers
Communicate via email or telephone with Call Center, Store, and Executive Office Management where it would apply, regarding information, status, results, etc. encountered while in the field regarding a customer’s account.
The above list of responsibilities for Collector are subject to change or be added to during the course of employment as the operational needs of the department changes