Field Collections Agent

Midland Credit Management, an Encore Capital Group Company•Lancaster, PA

3d•Onsite

About The Position

As a Field Collections Agent, you'll be the friendly face of Orbit, meeting customers at their homes to help them find a way forward with their finances. You’ll offer empathy, guidance, and practical solutions that make a real difference. Your key responsibilities: Visit customers to resolve outstanding arrears and discuss payment options Handle accounts for both regulated and non-regulated clients. This will include reconnection visits Accept payments, set up repayment plans, and re-engage customers with client services Educate customers about the potential consequences of non-payment Use an Orbit-supplied iPad to update account outcomes in real time

Requirements

Clear criminal record
No CCJs, IVAs, or bankruptcies in the last 6 years
Full driving licence (max 6 points), own car, and will require business insurance
Tech-savvy and comfortable working independently

Responsibilities

Visit customers to resolve outstanding arrears and discuss payment options
Handle accounts for both regulated and non-regulated clients. This will include reconnection visits
Accept payments, set up repayment plans, and re-engage customers with client services
Educate customers about the potential consequences of non-payment
Use an Orbit-supplied iPad to update account outcomes in real time