Field Auto Damage Appraiser

Plymouth Rock Assurance • Parsippany-Troy Hills, NJ

2d • $64,000 - $86,000 • Onsite

About The Position

The Field Auto Damage Appraiser is responsible for preparing physical damage
estimates on vehicles where a claim has been submitted for first- or third-party
damages. This role requires delivering a high level of customer service while
effectively managing claim severity and expenses.

This position supports the Independent Agent business of Plymouth Rock and
services a Northern and/or parts of Central New Jersey territory. The appraiser
works independently in the field inspecting damaged vehicles, preparing
estimates, negotiating settlements, and ensuring compliance with company
guidelines and applicable state regulations.

Requirements

• Bachelor’s degree or comparable industry experience.
• Minimum 3 years of auto claims appraisal or estimating experience required.
• Strong communication and negotiation skills.
• Valid driver’s license with favorable driving record required.
• Strong mechanical aptitude.
• Organized and able to work independently with limited supervision.

Nice To Haves

• Body shop experience a plus but not required.
• ICAR training a plus.
• Experience with Mitchell estimating software preferred.
• Additional state appraiser licenses may be required (NY, PA, etc.)

Responsibilities

• Inspect vehicle damage and prepare repair estimates for partial and total losses within assigned authority levels.
• Negotiate settlements with repair facilities, insureds, and claimants.
• Issue claim drafts to appropriate parties.
• Document claim activity and maintain accurate claim files.
• Complete re-inspections and supplemental estimates in accordance with company guidelines.
• Adhere to production standards and estimating procedures.
• Maintain strong customer service, expense control, and professional public relations.
• Complete investigative reports as required.
• Participate in team meetings and departmental initiatives.
• Ensure compliance with privacy standards and the NJ Fair Claims Practices Act.
• Assist with catastrophe claim handling when requested, which may include overnight travel or extended assignments, or assisting in neighboring territories.

Benefits

• 4 weeks accrued paid time off, 8 paid national holidays per year, and 2 floating holidays
• Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)
• Annual 401(k) Employer Contribution
• Resources to promote Professional Development (LinkedIn Learning and licensure assistance)
• Robust health and wellness program and fitness reimbursements
• Various Paid Family leave options including Paid Parental Leave
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level