Field Applications Team Manager

Agilent Technologies•Wilmington, NC

1d•Remote

About The Position

To support our customers’ success in the United States and Canada with Agilent hardware and software we are looking for an enthusiastic person to manage a team of our field application engineers. You will manage a technical team of high performing field application engineers who educate customers on Agilent hardware and software by developing solutions specific to their application and analytical needs. Your Role: Your role is to manage a team of field application engineers that deliver customized consulting and application support to our customers throughout the United States and Canada Manages a team of field application engineers responsible for delivering custom application consultations. Responsible for overseeing the field application engineer team’s utilization and distribution of consulting orders ensuring their timely delivery by partnering closely with our scheduling project management team. Monitors key performance indicators (KPIs) to track operational effectiveness and identify opportunities for continuous improvement. Assists the team in maintaining quality application consulting deliveries and effectively addresses issues with customer satisfaction. Strongly partners with our greater sales and service teams to ensure business priorities properly align with intended customer outcomes and overall Agilent business Stays current on and anticipates trends and developments in the team’s application space of LC, LC/MS, GC, GC/MS, and/or spectroscopy Ensures continued development and internal application training for the team to maintain adequate coverage in all application spaces. Geographic Location: This role is open to candidates anywhere in the US with potential for overnight travel approximately 25% of the time.

Requirements

Bachelor’s, Master's or PhD in Chemistry/Biochemistry or another life-science discipline.
2+ years of previous formal leadership experience with direct responsibility for managing a team of scientists
Must be able to commit to a flexible remote work schedule to provide timely backup coverage of consulting approvals especially at month end to accommodate sales cycles.
This includes maintaining a less than 24-hour turnaround time on sales requests when providing backup coverage during non-peek sales times.
Proficiency in the use of Microsoft Office Suite

Nice To Haves

In-depth knowledge and experience in application implementation, workflows and and solutions in chromatography, mass spectrometry and/or spectroscopy is highly desired
Prior experience as an application scientist for LC / LCMS, GC/GCMS, or spectroscopy is highly desired.

Responsibilities

Manages a team of field application engineers responsible for delivering custom application consultations.
Responsible for overseeing the field application engineer team’s utilization and distribution of consulting orders ensuring their timely delivery by partnering closely with our scheduling project management team.
Monitors key performance indicators (KPIs) to track operational effectiveness and identify opportunities for continuous improvement.
Assists the team in maintaining quality application consulting deliveries and effectively addresses issues with customer satisfaction.
Strongly partners with our greater sales and service teams to ensure business priorities properly align with intended customer outcomes and overall Agilent business
Stays current on and anticipates trends and developments in the team’s application space of LC, LC/MS, GC, GC/MS, and/or spectroscopy
Ensures continued development and internal application training for the team to maintain adequate coverage in all application spaces.

Benefits

In the US, this position is eligible for choice of company car or reimbursement for personal vehicle usage.
The full-time equivalent pay range for this position is $133,120.00 - $208,000.00/yr plus eligibility for bonus, stock and benefits.

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