Field Applications Engineer

Viasat, Inc.•Carlsbad, CA

9d•$91,000 - $144,000

About The Position

The Narrowband Field Applications Engineer will provide customer, production, and engineering support for both US and foreign government systems, including hubs, remote terminals, and COTS equipment. This support will include a mixture of remote and onsite support. As a team member your remote support duty is to support the operation of the networks. Examples include (but are not limited to) initial system installation, configuration, and resolution of system problems. We interface remotely with customers and other Viasat groups via phone and email to provide issue resolution and answer customer questions. This support is 24/7 and requires each Field Applications Engineer to participate in an on-call rotation. Standard on-site support duties include CONUS and OCONUS installations, testing, training, and maintenance of all locations. This includes hardware, networking, and RF component maintenance and repair, software test and integration, as well as routine maintenance and configuration changes. Disciplines requiring support include software, hardware, electrical, IP networking, configuration management, IA, and technical publications. This position is needed for supporting both current and future UHF DAMA and IW system customers within the services group. Key responsibilities include supporting deployment, testing, documentation, training, operation, maintenance, and solving problems with UHF DAMA and IW Networks. We work successfully with both internal and external personnel with various skills. Responsibilities include: Interacting with customers on issue resolutions Analyze system issues and perform corrective actions Perform On-Site maintenance at each site as needed Conduct training at various CONUS and OCONUS sites Design and update training and operator manuals for customer usage Perform maintenance and software updates Software testing and integration

Requirements

4+ years' experience with SATCOM TDMA theory, RF, Antennas, test methods
Proven experience operating spectrum analyzers, oscilloscopes and multi-meters
Demonstrated experience developing technical user documentation
Validated experience delivering Technical Training
Verified experience resolving issues with SATCOM networks and terminals as well as IP/Networking
Associates degree in a technical subject area or equivalent experience
US government position. US Citizenship required
Active DoD Secret Clearance or ability to obtain when administratively feasible (interim clearance must be granted prior to start date)
Ability to work an on-call rotation
Ability to travel 50% both CONUS and OCONUS

Nice To Haves

Experience with UHF DAMA and IW SATCOM systems/Network Operations
Experience with SATCOM Network Operations
Solid understanding of military standards and cryptographic baseband equipment (such as KY-100M, KY-99, KIV-7M)
Demonstrated experience operating and troubleshooting SATCOM hubs and system issues, terminals, and IP network equipment
Experience with Customer Service and Ticketing Systems (like SalesForce).
Prior Military background

Responsibilities

Interacting with customers on issue resolutions
Analyze system issues and perform corrective actions
Perform On-Site maintenance at each site as needed
Conduct training at various CONUS and OCONUS sites
Design and update training and operator manuals for customer usage
Perform maintenance and software updates
Software testing and integration

Benefits

At Viasat, we consider many factors when it comes to compensation, including the scope of the position as well as your background and experience.
Base pay may vary depending on job-related knowledge, skills, and experience.
Additional cash or stock incentives may be provided as part of the compensation package, in addition to a range of medical, financial, and/or other benefits, dependent on the position offered.
Learn more about Viasat’s comprehensive benefit offerings that are focused on your holistic health and wellness at https://careers.viasat.com/benefits.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume