Field Application Specialist I

Biofire Diagnostics•Chicago, IL

22d•Onsite

About The Position

This is a field-based position. The selected candidate will be expected to travel to support the region, including UT, ID, OR, WA and AK. This position is to provide solution-oriented consultative training, technical support and troubleshooting at customer sites, and remotely, on bioMérieux's diagnostic product lines. Effectively work with customers to achieve efficient implementation and go live of new instrumentation. Retain current customer business, while developing and strengthening customer relationships that result in customer loyalty and positive referrals. Collaborate with all stakeholders to ensure customers receive prompt, accurate and professional support to further their business needs. The Field Application Specialist I promotes teamwork and cooperation, removes barriers to productivity, and creates an enthusiastic, positive work environment.

Requirements

Bachelor's degree in medical technology, technical or life science field.
2+ years of microbiology lab experience or equivalent required. bioMérieux product experience preferred.
Technical learning aptitude to quickly understand and acquire new technical knowledge and skills.
Functional skills including critical thinking, adaptability, time management,munication, problem-solving and digital literacy.
Flexibility, being highly adaptable and resilient to thrive in a dynamic work environment.
Effective and efficient problem analysis that leads to high-quality decisions.
Learning agility to be able to learn from experiences and that knowledge to new situations.
Critical thinking, using logic and reason to analyze information and make decisions in the workplace.
Priority setting that align with business objectives
Thriving in a fast-paced environment by managing tasks, multitasking, and adapting quickly to maintain productivity.
Practicing time management to allocate tasks, balance priorities, and meet deadlines efficiently
Organizing work and resources efficiently to ensure smooth operations
Troubleshooting issues to identify and resolve problems efficiently
Proficient in Windows OS, MS Office programs
Communicates instructions clearly and effectively
Demonstrates assertiveness and confidence in the face of a challenge
Solution oriented in the face of conflict
Ability to deal with difficult situations in a timely and bold manner
Action Oriented: Takes action even when facing challenges
Perseverance: Demonstrates perseverance and a focus on oues
Ability to cooperate with others at all levels including leadership
Ability to work cross-functionally allowing for better collaboration andmunication when working across teams to achieve d objectives
Written Communications - including the ability tomunicate technical data in written form
Effective verbalmunication skills
Easily accessible and open tomunication
Effectively navigate social interactions in the workplace
Build and maintain positive, productive interactions with colleagues
Participate in a way that enhances team performance and cohesion.
Fosters a culture of inclusiveness among all team members
Consistently uphold and reflects the core ethical principles and values that bioMérieux promotes
Maintainposure by having the skill of staying calm, focused, and professional in high-pressure or stressful situations.
Actively and attentively listen to others, ensuring a clear understanding of their messages, needs, and concerns.
Emotional intelligence by having the ability to recognize, understand, and manage one's own emotions, as well as the emotions of others.
Ability to remain in stationary position, often standing, for prolonged periods.
Ability to ascend/descend stairs, ladders, ramps, and the like.
Ability to wear PPE correctly most of the day.
Ability to adjust or move objects up to 50 pounds in all directions.
Domestic travel required 75% of time
International travel required 5% of time

Nice To Haves

Experience with governing body guidelines or regulations and/or additional laboratory credentialing agencies preferred.
Experience with related technical field applications support strongly preferred.
Laboratory Information System (LIS) or Connectivity/Networking experience a plus.
bioMérieux product experience preferred.

Responsibilities

Coordinate and provide technical training, consultation, and ongoing support of bioMérieux's diagnostic product lines within the U.S. customer base.
Develop, cultivate, and maintain strong professional relationships with all customers.
Answer internal and external customer inquiries and ensure regulatorypliance through timely and accurate documentation in bioMérieux's CRM system; consulting as appropriate with Sales Partners, Application Specialists, Field/System Engineers, IT Resources, Management teams, and Local/Global Support Teams.
Provide consistent follow up to ensure customer satisfaction and meet minimum key performance indicators.
Responsible for efficient territory management within operating expense budget.
Support bioMérieux revenue initiatives.
Perform all work inpliance withpany quality procedures and standards.
Performs other duties as assigned.

Benefits

A choice of medical (including prescription), dental, and vision plans providing nationwide coverage and telemedicine options
Company-Provided Life and Accidental Death Insurance
Short and Long-Term Disability Insurance
Retirement Plan including a generous non-discretionary employer contribution and employer match.
Adoption Assistance
Wellness Programs
Employee Assistance Program
Commuter Benefits
Various voluntary benefit offerings
Discount programs
Parental leaves