Field Application Engineer

Striim, Inc.

33d•$130,000 - $150,000•Remote

About The Position

Striim, (pronounced “stream” with two i’s for integration and intelligence), is a unified data integration and streaming platform that connects clouds, data, and applications with unprecedented speed and simplicity to deliver the right data at the right time. Striim is used by enterprise companies to monitor events across any environment, build applications that drive digital transformation, and leverage true real-time analytics to provide a superior experience to their customers. At our company, we believe and expect all of our employees to operate as one with unlimited potential and dignity. We are seeking a Field Application Engineer with database and Java experience to provide dedicated assistance to an enterprise-level customer. The Field Application Engineer is responsible for troubleshooting application level issues, debugging java code, optimizing database performance, and resolving data quality issues between the source and target systems.

Requirements

A successful candidate must be based 100% remotely within the Continental United States (with a preference for individuals located on the East Coast of the United States).
Bachelor's degree in Computer Science, IT, or Software Engineering or equivalent experience.
4 to 7 years in a technical, customer-facing role within the technology industry.
3+ years of experience with database management systems software such as Oracle, MySQL, Microsoft SQL Server, and SQL Programming Language.
3+ years of experience programming languages such as Java, Python, Shell scripting.
3+ years of experience or deep core knowledge of Cloud infrastructure and Data Services such as Amazon AWS, Microsoft Azure and Google Cloud.
UNIX/Linux expertise with a solid understanding of networking, storage, security, and tiered application environments.
ETL & Data Warehousing: Familiarity with ETL processes and data management.

Nice To Haves

Replication Knowledge: Proficiency in PostgreSQL streaming/logical replication, Oracle DataGuard, and GoldenGate.
Messaging Systems: Hands-on experience with Kafka and JMS.
DBaaS Experience: Previous experience developing Database-as-a-Service (DBaaS).
Microsoft, Cisco, or Linux certifications are advantageous.

Responsibilities

Be the Striim product expert and trusted technical advisor during application deployment.
Own customer-reported application issues and provide timely solutions support.
Provide syntactical suggestions and fixes to application code.
Be the in-house customer champion, coordinating with Striim customer support and stakeholders to drive technical advocacy, product evolution, and technical innovation.
Prioritize and manage multiple open cases efficiently.
Use the java IDE and built-in debugger to isolate code exceptions.
Follow up to ensure applications are fully functional post-troubleshooting.
Perform database performance tuning and optimization.
Assist the Striim Technical Support team in reproducing customer product-related issues.
Track customer issues, collaborate with support on customer-training-related matters, and work with the customer to develop and track product feature requests (PFRs).
Set up and manage internal systems (Docker, RDBMS, etc.) to reproduce customer issues.