Field Application Engineer, Onboard & Testing 1

Safran DSI • Costa Mesa, CA

12d

About The Position

The Field Application Engineer (FAE) responsibilities include customer pre-sales and post-sales support for airborne Flight Test and Mission Instrumentation/ Recorders/Servers systems. The FAE will be responsible for customer support, training, and serve as a liaison with factory engineering development and other product support entities. The FAE will be responsible for remote and on-site pre- and post-sale product demonstrations, customer support, and supporting sales events such as trade shows

Requirements

• Bachelor’s degree in Engineering or related discipline, or equivalent combination of education and work experience
• 5-10 years of relevant experience or equivalent combination of education and training
• Must have extensive network experience and understanding of Ethernet networks, switches/routers, and protocols
• Demonstrated skill and ability to analyze and develop innovative solutions to troubleshoot and solve complex problems
• Ability to communicate effectively at all levels of the organization
• Strong interpersonal communication skills, both verbal and written, with a proven ability to be assertive yet approachable delivering a positive customer service experience both internally and externally
• Ability to work in a highly collaborative team working environment, as well as on a self-directed basis when required
• Customer focused with a desire to do what is best for the customer
• Proficient in Microsoft Office

Nice To Haves

• Experience or willingness to learn about flight testing, flight recorders, telemetry systems, data acquisition systems, mission systems – servers & recorders
• Experience with Mission Systems for flight data recording, data acquisition, and network file servers desired
• Knowledge of mission/avionics video and data recorders/servers, embedded processors, firmware uploads
• Experience in Aerospace/Defense
• Familiarity with government sales, sales to prime contractors and/or aerospace industry
• Due to multiple interactions with the teams located in France and Germany, knowledge of European cultures and/or languages would be a plus
• Familiarity with working in an ITAR environment

Responsibilities

• Install software and perform tests
• Provide customer training
• Write service minutes and test reports
• Actively participate in a continuous improvement culture providing recommendations and implementing enhancements to current products, features, functions, and procedures
• Coordinate development activities between customer, U.S. team and factory technical liaisons
• Provide onsite and remote technical support including acceptance tests, installations, maintenance, repairs, and troubleshooting

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees