FHP Case Manager

Renaissance Social Services•Chicago, IL

3d•$48,000 - $50,000

About The Position

The Flexible Housing Pool (FHP) Outreach Worker provides comprehensive, individualized support services using a client centered harm reduction, trauma informed model for clients in the flexible Housing Pool. Responsibilities include outreach to street and shelter-based clients across the Chicagoland area, linkage to temporary housing, accompanying clients to medical & benefits appointments and connecting clients to Case Managers and community- based resources. Job Duties include, but are not limited to: Provide case management services including intakes, assessments, service planning, referral and linkage management, and ad advocacy to individuals or families who are homeless. Identify client needs, including barriers to receiving appropriate services and assist with effective problem solving to address issues. Utilize personal vehicle to perform outreach activities, and tasks related to job description. Conduct daily outreach and visits. Perform crisis intervention and interventions as needed using Harm reduction & Trauma informed philosophies. Assist clients in meeting all lease requirements including documentation and income certification. Work with clients to assist them in addressing issues to prevent eviction. Coordinate moving, furniture, and starter kit resources with the FHP team members. Ensure clients are receiving all necessary covered health insurance benefits including medical and behavioral health services. Ensure clients respond to requests to verify eligibility as part of the state’s Medicaid redetermination process in a timely manner so as not to lose medical coverage. Cover for a rotating shift on the 24/7 crisis line available to FHP clients (every other month for one week). Make appropriate referrals for services based on client goals and needs and ensure that linkages are secure and functional. Provide education and resources based on the needs of client regarding maintaining housing and improving income status, community involvement, personal hygiene, life skills, and other identified needs. Assist clients in enrolling in public benefits such as SNAP, SOAR or employment readiness programs. Assist clients in obtaining state ID, social security card, birth certificate, and other necessary documents to receive services. Verify enrollment in medical care or support clients to engage in medical care by providing information assisting in finding medical provider or helping clients make appointments. Refer and link clients to appropriate services within the system of care that promotes positive health outcomes, treatment adherence, and greater self- sufficiency. Member of FHP Partnership. Work in collaboration with the Flexible Housing Pool systems Integration TEAM (SIT) to receive referrals for additional services, attend all SIT meetings to provide updates, address client concerns and successes and troubleshoot issues with peers. Attends all mandated Flexible Housing Pool training. Maintain appropriate and timely communication with Flexible Housing Pool team, partner agencies, Care Coordinators, and hospital partners to ensure high quality services are provided to the client. Maintain the confidentiality of client information in any written, oral, or electronic form including, but not limited to, health information, HIV/AIDS status, and disability information. Release such information only as needed and with proper release from the client unless mandated by law. Complete case notes & services topics in Case Worthy within the stated policy and procedures. Enter all referrals in Case Worthy and HMIS. Maintains all applicable and required documentation in participants files. Work collaboratively with the Flexible Housing Pool data team to ensure data quality. Complete all Flexible Housing Pool paperwork and additional agency paperwork when necessary. Complete self- reported health assessments and other tools requested by funder or Flexible Housing Pool team. Maintain required professional knowledge and job skills. Attend and participate in staff development opportunities. Perform other duties as assigned.

Requirements

Bachelor’s degree in social services or related field and 1 or more years Supportive Housing Case Management experience or 3 or more years Supportive Housing Case Management experience.
Experience applying Homelessness and Supportive Housing concepts.
Experience applying Harm Reduction and Housing First philosophies.

Nice To Haves

1 or more years’ experience in Substance Use and Mental Health field.
Experience in applying Crisis Prevention, Intervention, Goal Setting, and Resolution Techniques.

Responsibilities

Provide case management services including intakes, assessments, service planning, referral and linkage management, and ad advocacy to individuals or families who are homeless.
Identify client needs, including barriers to receiving appropriate services and assist with effective problem solving to address issues.
Utilize personal vehicle to perform outreach activities, and tasks related to job description.
Conduct daily outreach and visits.
Perform crisis intervention and interventions as needed using Harm reduction & Trauma informed philosophies.
Assist clients in meeting all lease requirements including documentation and income certification.
Work with clients to assist them in addressing issues to prevent eviction.
Coordinate moving, furniture, and starter kit resources with the FHP team members.
Ensure clients are receiving all necessary covered health insurance benefits including medical and behavioral health services.
Ensure clients respond to requests to verify eligibility as part of the state’s Medicaid redetermination process in a timely manner so as not to lose medical coverage.
Cover for a rotating shift on the 24/7 crisis line available to FHP clients (every other month for one week).
Make appropriate referrals for services based on client goals and needs and ensure that linkages are secure and functional.
Provide education and resources based on the needs of client regarding maintaining housing and improving income status, community involvement, personal hygiene, life skills, and other identified needs.
Assist clients in enrolling in public benefits such as SNAP, SOAR or employment readiness programs.
Assist clients in obtaining state ID, social security card, birth certificate, and other necessary documents to receive services.
Verify enrollment in medical care or support clients to engage in medical care by providing information assisting in finding medical provider or helping clients make appointments.
Refer and link clients to appropriate services within the system of care that promotes positive health outcomes, treatment adherence, and greater self- sufficiency.
Member of FHP Partnership.
Work in collaboration with the Flexible Housing Pool systems Integration TEAM (SIT) to receive referrals for additional services, attend all SIT meetings to provide updates, address client concerns and successes and troubleshoot issues with peers.
Attends all mandated Flexible Housing Pool training.
Maintain appropriate and timely communication with Flexible Housing Pool team, partner agencies, Care Coordinators, and hospital partners to ensure high quality services are provided to the client.
Maintain the confidentiality of client information in any written, oral, or electronic form including, but not limited to, health information, HIV/AIDS status, and disability information.
Release such information only as needed and with proper release from the client unless mandated by law.
Complete case notes & services topics in Case Worthy within the stated policy and procedures.
Enter all referrals in Case Worthy and HMIS.
Maintains all applicable and required documentation in participants files.
Work collaboratively with the Flexible Housing Pool data team to ensure data quality.
Complete all Flexible Housing Pool paperwork and additional agency paperwork when necessary.
Complete self- reported health assessments and other tools requested by funder or Flexible Housing Pool team.
Maintain required professional knowledge and job skills.
Attend and participate in staff development opportunities.
Perform other duties as assigned.