Federal DoD Customer Support Manager - Remote
About The Position
The Customer Support Manager (CSM) for the US Federal DoD Government Markets is responsible for ensuring customer satisfaction, contractual projects, and identifies new sales opportunities for multiple Department of Defense accounts. Travel is required for customer retention and internal business activities. The CSM manages Federal Government Land Mobile Radio service contracts with the responsibility for successful deliveries on all services designed for and utilized by the assigned customers. Major emphasis on cultivating and developing key relationships and growing managed service product sales in multi-levels of large customer accounts. Work closely with Sales Account Management, Pre-sale and Post-sale teams to service customers and to continue to grow the overall Motorola Service business. Be responsible for goal driven business growth, account service plans, individual goals, and further development on customer satisfaction strategies. Be responsible for achieving P&L goals, including those for service billings, and cost/margin performances. Successfully market Motorola service capabilities to account base offered through the Federal Systems Technologists group, Federal Repair Depot, Authorized Service Subcontractors, and the National System Support services. The CSM will perform in compliance with all US Federal Government Markets Division and Motorola Solutions contracting requirements and policies. The CSM will be responsible for maintaining customer satisfaction through the Program Management team of the United States Air Force and other applicable accounts. The CSM could/should be expected to provide support over various time zones which the program supports and some East Coast locations. The CSM provides support outside of the typical CSM role which could include contract management support, billing/receivables, P&L tracking, and contract proficiency. Goal oriented self-starter with skills and ability to successfully market and manage service support contracts for Project 25 and related wireless technologies. Sales skills and abilities in establishing customer relationships, making presentations, and closing service support sales opportunities. Must be capable of learning service products, putting together creative proposals, making customer presentations, and forming collaborative strategies with other Motorola sales and support professionals and teams. Must also have more than average skills within Excel for Project revenue and margin tracking. Pivot table knowledge is a must.
Requirements
- 5+ years of successful experience with lifecycle service account management, systems implementation/ integration, LMR sales, or LMR engineering is desired
- Knowledge and experience utilizing Microsoft business software (e.g. Outlook, Word, Excel, and PowerPoint) is required
- Job performance depends on ability to successfully utilize Oracle and Salesforce applications
- US Citizen with ability to obtain US Government clearance(s)
Nice To Haves
- Knowledge of Motorola RF systems and products is a plus
- Experience with US Federal Government contracts performance is a plus
- Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified and sensitive information
- Preference will be given to applicants located in Western Region
Responsibilities
- Ensuring customer satisfaction
- Contractual projects
- Identifies new sales opportunities for multiple Department of Defense accounts
- Cultivating and developing key relationships
- Growing managed service product sales in multi-levels of large customer accounts
- Work closely with Sales Account Management, Pre-sale and Post-sale teams to service customers and to continue to grow the overall Motorola Service business
- Goal driven business growth
- Account service plans
- Individual goals
- Further development on customer satisfaction strategies
- Achieving P&L goals, including those for service billings, and cost/margin performances
- Successfully market Motorola service capabilities to account base offered through the Federal Systems Technologists group, Federal Repair Depot, Authorized Service Subcontractors, and the National System Support services
- Maintaining customer satisfaction through the Program Management team of the United States Air Force and other applicable accounts
- Contract management support
- Billing/receivables
- P&L tracking
- Contract proficiency
- Successfully market and manage service support contracts for Project 25 and related wireless technologies
- Establishing customer relationships
- Making presentations
- Closing service support sales opportunities
- Putting together creative proposals
- Forming collaborative strategies with other Motorola sales and support professionals and teams
- Excel for Project revenue and margin tracking
Benefits
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
