Fan Experience Representative (PT)

San Antonio Spurs Sports & Entertainment•San Antonio, TX

2d•Onsite

About The Position

At Spurs Sports & Entertainment (SS&E), we work in service of something bigger than ourselves. To us it is so much more than just a game or concert. It takes all the members of our Spurs team to harness the power of sports and entertainment to create moments that excite, memories that endure, and connections that strengthen our community. SS&E owns and operates the San Antonio Spurs (NBA), Austin Spurs (NBA G-League), and the San Antonio FC (USL), and manages day-to-day operations of the Frost Bank Center, Toyota Field and STAR Complex. We know that our people are our greatest asset as an organization. We aspire to provide our teams with meaningful work, to live our values -Integrity, Success & Caring – day-to-day in what we do and foster an inclusive culture for our 1K+ employee workforce. At Spurs Sports & Entertainment (SS&E), we treat everyone like family – that is our standard. As a member of our team, you will help us redefine the limits of the fan experience by creating lasting, positive memories for every guest at every venue. The Fan Experience Representative will uphold our standards and serve as an ambassador to our fans. The Fan Experience Representative will have the opportunity to become skilled in services such as usher, ticket taker, and elevator operator. They will be trained to have a basic understanding of crowd management for the safety of our guests and staff. This position supports all SS&E franchises, events, and contracted projects. Hours/Week: up to 29hrs/week (Part-Time). Depending on number of events that week. Must be able to arrive 2 hours before event start times and stay until after the events end. Must live in or relocating to the San Antonio, TX area.

Requirements

Constantly deliver a level of professionalism to all fans and guests in compliance with SS&E policies
Frequently work in an environment with moderate to very loud noise and large crowds.
Constantly work flexible hours such as evenings, weekends and holidays as needed.
Constantly able to communicate and exchange information in English; bilingual (Spanish) preferred.
Must be 18 years of age or older at the time of hire.
Must have reliable transportation to report to work on time.
Understanding of venue flow, crowd management, and guest service standards within a high-capacity arena or similar environment.
Comfortable working in a fast-paced environment while managing multiple priorities.
Must be able to work 70% of events per month based on the number of events.

Nice To Haves

bilingual (Spanish)

Responsibilities

Ability to remain calm and professional in high pressure situations
Respond appropriately to emergency protocols, including guest evacuations or shelter-in-place directives.
Provide direct guest services
Be knowledgeable about our venues, events, and SS&E to deliver the best fan experience.
Monitor assigned areas for safety, cleanliness, and compliance with venue policies.
Able to maintain professionalism with high profile clients and talent
Follow all event procedures for guest entry, seating, and access control.
Maintain situational awareness and report safety, security, or medical concerns to appropriate personnel.
Able to communicate professionally and clear to guest and staff
Participate in pre-event briefings for all pertinent event information
Support ADA guest requests and needs and other accessibility related service requests with urgency and empathy.
Other duties as assigned.