Fan Engagement Specialist
About The Position
FAN ENGAGEMENT SPECIALIST Rock Hall Culture Statement: At the Rock & Roll Hall of Fame, we are dedicated to making a difference. We are an inclusive & welcoming museum that encourages creativity, embraces innovation, and creates a culture of belonging. We recognize that exceptional candidates may not meet every listed qualification. If this role aligns with your experience and passions, we highly encourage you to apply. Your Rock & Roll Dream Job Awaits! The Rock Hall is seeking enthusiastic, energetic, and passionate music fans to join our team and help deliver a top notch, unforgettable experience. Our Fan Engagement Specialists work and have fun in a world-class museum featuring live music, public programming, and events! No prior museum experience needed, just your love of music and people. The Fan Engagement Specialists are responsible for creating an engaging experience for all Rock Hall guests while sharing their love of rock and roll to make sure we provide the best quality service possible.
Requirements
- Flexible availability, including evenings, weekends, and holidays; must be able to work at least one weekend shift each weekend
- Customer service experience
- Strong verbal communication skills
- Appreciation of Rock & Roll and/or music history
- High school graduate or equivalent
- Ability to successfully pass a Rock & Roll Hall of Fame background investigation and drug screen
Nice To Haves
- Customer service
- Knowledge and appreciation of Rock and Roll history
- Desire to engage with our visitors
- Strong verbal communication skills
- Knowledge of the downtown Cleveland area and activities
- Bilingual capabilities a bonus
Responsibilities
- Greet guests with energy, enthusiasm, and a welcoming attitude
- Support various onstage posts throughout the museum, including but not limited to entry, ticket scanning, exhibit halls, theaters, and answering phones & emails
- Actively engage with guests during their visit – answer questions, share stories, and initiate conversation
- Address guest concerns, questions, or complaints promptly and professionally, and escalate to supervisor team as needed
- Provide visitors with wayfinding assistance and recommendations throughout the museum
- Help with crowd flow and guest experience during high-volume events, concerts, public programs, and private events
- Maintain awareness of daily programming, live music, exhibits and special events
- Assist with opening/closing procedures as assigned
- Represent the Rock Hall brand as a visible ambassador on the museum floor
- Report operational, cleanliness, or safety issues promptly
- Duties include but may not be limited to the above
Benefits
- Exciting work environment
- Discounts in museum store & café
- Free access to museum events & shows
- Employer paid parking & close proximity to public transportation
- Ability to earn paid time off
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
