Family Support Coordinator
About The Position
DonorConnect is seeking a full-time Family Support Coordinator. This position involves seven 12-hour call shifts per pay period, including nights, weekends, and holidays. The Family Support Coordinator (FSC) is responsible for providing potential donor families with the opportunity to donate organs, tissues, and eyes by advocating for registered donors and educating families on the life-saving gift of donation. The FSC also offers guidance and support to grieving families. DonorConnect is a federally designated nonprofit community service organization dedicated to recovering organs and tissues for life-saving transplants. Employees contribute to saving and healing lives. Under the supervision of the Manager, Donor Family Services, the FSC will support families through the donation process, collaborate with team members, physicians, and hospital staff to plan family approaches, and sensitively lead conversations to obtain medical/social history and authorization for donation. The role is crucial in providing emotional support to grieving families in a hospital setting and supporting hospital staff by answering questions and promoting DonorConnect. Additionally, the FSC will complete case follow-up, documentation, time sheets, and other tasks, maintain professional communication, fulfill all on-call functions, and support continuous improvement efforts within the team and organization. Behavior is expected to align with DonorConnect's I CARE + values: integrity, collaboration, accountability, respect, and expertise.
Requirements
- Medical Terminology or equivalent experience in a medical environment
- Completion of the Gift of Life Institute training within 6 months of hire
- Demonstrated skills in advocacy, communication and/or sales, especially in environments that require building trust and guiding individuals through complex decisions
- Knowledge of computer hardware and software
- Advanced level of sensitivity in providing emotional support to grieving families in the hospital setting
- Ability to assess family dynamics as the basis for a plan for support
- Proved ability to communicate with empathy, and advocate effectively for mission-driven outcomes
- Excellent oral and written communication skills
- Attentive to detail and ability to maintain accurate records
- Able to work well with all levels of personnel in hospital settings, and within the guidelines of each institution
- Willingness to train and assist others
- Must be able to work flexible and long hours and provide call coverage on nights, weekends, and holidays
- Ability to stand and walk for extended periods of time
- Ability to lift up to 25 pounds with or without reasonable accommodation
- Ability to stoop, squat, or bend frequently
- Exposure to patient elements including communicable diseases, bloodborne pathogens, and other common hazards of a clinical setting
- Ability to reason logically and make sound decisions, to consider alternative and diverse perspectives, to communicate effectively both orally and in writing
Nice To Haves
- Bachelor's degree in Behavioral Science or Social Science
- Grief/bereavement certification, training, and/or education
- Minimum two years of counseling, social work, or bereavement support
- Minimum two years of working with families in crisis situations in a hospital setting, especially critical care units
- Bilingual English and Spanish applicants
- Strong behavioral assessment and crisis intervention skills, including experience with de-escalation techniques
- Knowledge of organ and tissue donation
Responsibilities
- Provide potential donor families with the opportunity to donate organs, tissues, and eyes by advocating for registered donors and educating potential donor families on the life saving gift of donation
- Provide guidance and support to grieving families
- Create a positive environment by supporting families through the donation process
- Collaborate with team members, physicians, and hospital staff to develop a plan for approaching families about donation
- Sensitively lead the approach conversation with families to obtain an accurate medical/social history and authorization for organ, eye, and tissue donation
- Provide emotional support to grieving families in a hospital setting
- Support hospital staff by answering questions and positively promoting DonorConnect
- Complete case follow-up tasks, documentation, time sheets, and other necessary tasks
- Maintain active and professional communication with all parties involved
- Complete all on-call functions
- Support continuous improvement efforts within both your team and the organization
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1-10 employees
