Family Success Manager

OpenEd • Springville, UT

12d • $25 - $30 • Remote

About The Position

As a Family Success Manager, you are the front line of the family experience, from first conversation through enrollment and beyond. This is a high-energy, high-volume role that blends outbound engagement with ongoing relationship ownership. You will actively reach out to families, guide them through enrollment, and stay connected to ensure they feel confident, supported, and on track. You remove friction, answer questions, and help families take the next step, quickly and clearly. This role is hands-on, fast-paced, and impact-driven.

Requirements

• A relationship builder who thrives on creating meaningful connections with families
• A data-driven team member who can translate family feedback into actionable improvements
• A skilled communicator who can convey educational concepts with clarity and empathy
• A customer advocate who connects families with appropriate resources, and a personal touch.
• A problem-solver who identifies pain points in the family journey and applies solutions
• A passionate educator (at heart) who believes in personalizing learning for every child

Responsibilities

• Drive Enrollment Through High-Volume Outreach
• Own daily outreach to prospective and applying families via phone, SMS, and email
• Follow structured sequences (calls + texts + emails) to move families from interest → application → enrollment
• Lead conversations that uncover needs, answer questions, and confidently guide next steps
• Reduce drop-off by identifying and removing blockers in real time
• Guide Families Through Onboarding
• Support families through enrollment tasks with clarity and urgency
• Ensure families feel confident in their education plan and next steps
• Reinforce that OpenEd is simple, flexible, and supported every step of the way
• Own the Ongoing Relationship
• Stay connected with enrolled families through key moments in their journey
• Proactively reach out when something is off-track (missing logs, incomplete steps, etc.)
• Re-engage families who stall or disengage
• Operate with Speed + Precision
• Manage a high volume of conversations without sacrificing quality
• Maintain clear, timely follow-up across all channels
• Track activity and outcomes in HubSpot and contribute to pipeline visibility
• Close the Loop + Improve the System
• Surface patterns in objections, confusion, or friction points
• Partner with team leads to improve messaging, workflows, and resources
• Share what’s working so the team gets better, faster

Benefits

• Competitive salary $25-$30/hour and 401k plan + company matching opportunities.
• Comprehensive Health Benefits: Health insurance package including medical, dental, vision, life, critical illness, hospital indemnity, accident, STD/LTD, HSA, and FSA with dependent care.
• Flexible Work Arrangement: We’re a fully remote workforce that emphasizes a healthy work-life balance by allowing some autonomy in work hours.
• Generous Paid Time Off policy, enabling you to recharge, spend quality time with loved ones, and pursue personal interests outside of work.
• Supportive Team Environment: Join a supportive and collaborative team environment where your contributions are valued, and teamwork is encouraged, fostering a culture of success and mutual respect.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees