Family Services Program Manager

CATHOLIC CHARITIES OF LOS ANGELES INC•Los Angeles, CA

13h

About The Position

Catholic Charities of Los Angeles, Inc. is one of the largest human services providers in California that operates a variety of programs to serve the poor and strives to find permanent solutions to crisis situations by offering clients the tools and resources needed to achieve greater self-reliance and stability in their lives. Catholic Charities operates 18 community centers and 10 homeless shelters and also serves the poor with multi-faceted programs, including: after-school child care; immigration, refugee, youth employment and psychological services; homework assistance and tutoring; English as a Second Language (ESL) and General Education diploma (GED) classes for adults; and services for homebound seniors and pregnant and parenting youth. In this way, Catholic Charities maintains a continuum of care The Family Services Program Manager provides leadership, coordination, and oversight for the Family Services component of Good Shepherd Center's Farley House, a transitional housing program serving women and children experiencing homelessness. This role ensures the delivery of high-quality, family-centered services rooted in trauma-informed care within a safe and supportive residential environment. The Program Manager oversees daily program operations, supervises interns and volunteers, and supports families in achieving self-sufficiency and housing stability, while ensuring full compliance with agency policies, funding requirements, and regulatory standards for clients as they move from vulnerability to self-sufficiency.

Requirements

Bachelor’s degree in human services or a related field.
Minimum of three years of experience working in child development, education, social services, family support and administration roles.
Strong communication skills, including the ability to engage with families in a respectful, compassionate manner.
Excellent organizational,documentation,and time management skills.
Ability to work ina fast-paced, team-oriented environment with diverse populations.
Ability to work respectfully and effectively with families from diverse cultural, racial, gender, and socioeconomic backgrounds using cultural humility.
Valid driver's license, access to reliable transportation, and successful completion of background checks required.

Nice To Haves

An interest in providing case management and coordinating family services, including carrying a caseload, is highly valued.
Bilingual English/Spanish preferred,especially to support monolingual families.
No prior experience in homeless services required; GSC provides training and support.

Responsibilities

Oversee daily program operations to ensure asafe,structured, and nurturing environment for children and their families.
Maintain program schedules, familyroutines,and documentation systems with a high level of accuracy and organization.
Ensure full compliance with agency policies,contractual obligations, and established program outcomes.
Conduct regular wellness checks with families and ensure ongoing adherence to all health and safety protocols.
Assist with data tracking and maintain accurate, up-to-date case files and administrative records.
Provide trauma-informed,strengths-based support to families in transition.
Conduct intakes, orientations, and needs assessments with compassion and professionalism.
Develop individualized service plans (ISPs) to support family goals, including housing, employment, childcare, education, and wellness.
Facilitate parent meetings, workshops, and coaching to enhance family stability and confidence
Offer strong client centered service in daily interactions, modeling patience, empathy, clarity, and professionalism.
Collaborate with parents around child development needs and communicate consistently regarding progress and expectations.
Assist with case management and may carry a small caseload, particularly supporting monolingual families, ensuring they access resources and services effectively.
Provide leadership and guidance to program staff, volunteers, and interns.
Support staff with coaching, training, and performance expectations.
Coordinate with case management, clinical services, childcare, and partner programs to ensure seamless support for families.
Foster a positive, team-oriented culture that emphasizes clear communication and respectful engagement.
Coordinate with case management, clinical services, childcare, and partner programs to ensure seamless support for families.
Attend case conferences, multidisciplinary team meetings, and required training to support client outcomes and continuous quality improvement.
Build positive relationships with families, partner agencies, schools, and service providers.
Support families in accessing external resources such as childcare, education programs, healthcare, and transportation.
Represent Farley House at agency and community meetings as needed.