FAMILY SERVICE SUPERVISOR

Neighborhood House Association•San Diego, CA

20d

About The Position

Under the supervision of the Area Director, provides ERSEA oversight and case management services. Ensures that no more than ten (10) percent are children from families that exceed the low-income guidelines and children with disabilities. Develops and provides social work systems, casework consultation/training and assists in strategies to access community resources within the local communities. Must adhere to the core values of the Agency and NAEYC Code of Ethical Conduct for Early Childhood Practitioners and Professional Practice, required Head Start competencies, National Association of Social Workers Code of Ethics or other professional codes.

Requirements

Knowledge of: Principles and practices of program supervision and administration; Evidence-based family support practices
Human Development, especially social and emotional development of children and adults
Local, state, and federal regulations respective to the areas of responsibility, including but not limited to Head Start Program Performance Standards and Community Care Licensing.
Ability to: Work effectively and respectfully with staff and families; exercise sound, independent judgment within general policy and procedural guidelines
Operate computers, software applications
Communicate clearly and concisely in both written and verbal form with individuals of various educational, socio-economic and cultural backgrounds.
Bachelor’s degree in social work or related field from an accredited college/university, with (2) years of direct supervision experience, and three (3) years of increasingly responsible experience providing direct service to low-income families of diverse cultural backgrounds.
Ability to effectively present information and respond to questions in English from groups of managers, clients, customers, and the general public; demonstrated skills in written and oral communication.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent, and to draw and interpret bar graphs.
Ability to define problems, collect data, establish facts, and draw valid conclusions; ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Must meet and maintain state law and county licensing requirements regarding employment in a child care center (fingerprints, TB, physical).

Responsibilities

Demonstrate strong written and verbal communication skills, including receptivity to feedback from staff and families
Demonstrate the ability to be objective, accessible, and flexible
Support and model ethical practice
Engage in culturally responsive relationships with staff, families, and community members
Prevent and resolve conflict amongst staff and/or staff and families.
Plan and implement strategies for recruitment of eligible families in the community.
Support and implement family engagement strategies in a systemic and integrated manner
Utilize and teach crisis management skills
Ensure that staff maintain appropriate boundaries with families.
Orient new staff
Support staff in skill building and professional development
Coach staff in reflective listening and verbal and non-verbal messaging
Build on staff strengths and encourage staff to take responsibility for their own growth
Facilitate group trainings, provide consultations and promote supportive learning environments
Implement progressive discipline when necessary.
Possess leadership and advocacy skills
Communicate regularly and transparently with program management
Maintain a working knowledge of and ensure adherence to Head Start Program Performance Standards and agency policies and procedures
Participate in the development and maintenance of policies, procedures, and systems
Utilize ongoing monitoring to collect and analyze data
Perform administrative functions in a timely manner
Complete other duties as assigned

Benefits

15 Holidays Days
401(K) Retirement 6% Match
Paid Vacation and Sick Leave
Tuition Reimbursement up $2,500
2 Personal Days
Group Medical, Dental and Vision Insurance Agency-Paid Life Insurance and Long-Term Disability Insurance
Live Well Program
4 Paid Days Annual Bereavement (Note Total of 5 days of bereavement leave per loss)
Health and Dependent Care Flexible Spending Account (FSAs)
Voluntary Benefits: Life and AD&D Accident, Short-Term Disability, and Critical Illness Insurance
Free Employee Assistance Program (EAP)
Medical and dental benefits are provided to regular employees who work a minimum of 30 hours per week.