Essential Functions Oversight of the assigned staff’s day-to-day operations, ensuring quality services to all children and families, including face-to- face supervision in adherence to the service standards. Manage team meetings to ensure adherence to the fidelity standards of service delivery. Manage staff’s onboarding, training, and quality assurance through in-the-field modeling and shadowing to ensure quality services to the families and children we serve. Provide training to team members or individual staff to address developmental needs as necessary. Oversee program capacity and case assignment to ensure budgetary expectations are met or exceeded, including but not limited to the following: staffing, referrals, face to face expectations and maintaining positive customer service to all agency referral sources. Implement effective tracking and monitoring systems to ensure compliance with program service standards, evidenced-based models, accreditation standards, agency performance quality improvement system and best practices in service delivery, and monthly scorecard monitoring. Implements and monitors performance quality improvement measures within the program (case file reviews, outcomes, and outputs). Complete all department required and professional development training. Ability to effectively implement personnel policies and procedures as outlined in the agency policy manuals. Must possess ability to interpret and implement department policies, procedures, and systems. Work in tandem with agency and program leaders to complete an annual program evaluation of all programs to assist with annual planning. Leads team in supporting Iris mission, beliefs and vision and actively participates in programs sponsored by the agency. Coordinates services with partner agencies and maintains positive working relationships with partners, referral sources and staff. Attend provider meetings with referring agencies when needed, CFTM, and court to support staff, determine service needs, and report strengths and areas of growth for families. Provide individual and team summaries to supervisor through monthly scorecards. Approve all required paperwork including billing sheets, case notes, mileage, research notes, etc. accurately and on time. Qualifications Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Work Environment This job operates in a professional office environment and includes visits to client homes. This role routinely uses standard office equipment. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear and listen. This is largely a sedentary role. Would require the ability to lift files, open filing cabinets and bend or stoop as necessary. This position requires the ability to occasionally lift client supplies, office products, and supplies, up to 25 pounds. Position Type/Expected Hours of Work Some flexibility in hours is allowed, but the employee must be available between the "core" work hours of 8a.m. to 8p.m. Mon-Fri with occasional weekends. Must work 40 hours each week to maintain full-time status. May include agency on-call shifts.