LHSC - Rapid Re-Housing Case Manager

Shelter House • Leesburg, VA

60d • $52,000 - $56,000

About The Position

The Family Rapid Re-Housing Case Manager (RRH-CM) will provide shelter case management and housing location services for single and family households in Loudoun County who are experiencing homelessness, seeking housing, and referred for Rapid Re-Housing services. The RRH CM will also provide community- based Case Management services for those clients recently housed. The Case Manager will deliver services that are low-barrier, housing-focused, and align with the Housing First model, in addition to being trauma- informed. The Case Manager will welcome all clients with dignity and respect and will work to help support each client in achieving their goals and locating and maintaining housing. Day to day responsibilities includes conducting family housing assessments upon receipt of a referral, assisting clients in accessing resources and benefits, conducting goal setting, budgeting, planning activities with clients, assisting clients in locating housing, and empowering clients’ progress not only in gaining housing but sustaining it. Once housing is secured, the Case Manager will work to link households with services and resources to help them stabilize in their new housing and neighborhood. This follow up case management often includes assisting households with budgeting, learning how to be a successful tenant, increasing income, and linkages to other service providers in the community. The work conducted by this position is fast paced and client relationships are often time limited. The Case Manager must be comfortable forming relationships with landlords and other community partners to ensure clients are able to secure housing as their top priority.

Requirements

• A bachelor's degree in human services/ related field or commensurate experience
• 1+ years of case management/ direct services/other related experience
• Strong written and oral communication skills
• Ability to prioritize competing priorities and make sound judgements
• Ability to complete tasks while navigating frequent interruptions
• Ability to deliver creative, resourceful solutions to unique challenges
• Strong organizational and time management skills
• Valid Driver’s License and reliable transportation
• Ability to Drive a 15-passenger van
• Willingness to work evenings and weekends when needed
• Flexibility to work outside of normal business hours when needed (7am-7pm)

Nice To Haves

• Foreign Language fluency in a language other than English (ex. Spanish, Farsi, Arabic or Amharic)
• Experience with providing services to clients experiencing homelessness, Mental Health, or substance abuse issues
• Experience utilizing the Homeless Management Information System (HMIS)

Responsibilities

• Provide relational and responsive case management support to each family and empower and support clients in their successful completion of their identified goals
• Review referrals and speak with families to determine program eligibility and assess household needs.
• With each assigned family, develop Housing First focused service plans which are individualized to the household’s unique housing need; assist each household through the housing location process
• Complete any relevant assessments or referrals needed to support the client’s housing plan and needs
• Once housing is secured, partner with families to outline what supports are needed to address housing barriers and needs, and to develop an agreed upon plan to achieve housing related goals and to maintain housing stability
• Assist family in securing needed or requested basic needs items and services such as clothing, employment opportunities, benefits, health resources, employment, childcare, educational resources, etc.
• Work to collect financial information from families as well as formulate a working budget with them
• Acting as Housing Locator, communicate and establish working relationships with local landlords to negotiate lease terms and advocate on behalf of clients
• Assist Shelter Case Managers in housing location for their clients
• Assist with developing a rental assistance package for all clients utilizing a variety of funding sources, properly document the distribution of funds, and lead the recertification process if families require additional funds to maintain housing.
• Function as a contributing member of a multidisciplinary team with Shelter House Inc. employees, deployed staff, and involved agencies to ensure clients receive needed services in a timely manner
• Assure that all relevant information pertaining to families is disseminated to all appropriate staff members in a timely manner
• Encourage and support the families to focus their efforts on attaining the objectives specified in their Service Plan
• Assist clients in planning for discharge from the program
• Document contact with all families in a timely manner (within 24 hours) using internal tracking methods, participants files and HMIS as required
• Maintain complete participants records in accordance with agency and best practice standards
• Maintain current knowledge and ability to implement emergency procedures including responsibilities as a mandated reporter.
• Be on call as directed by supervisor
• Participate in staff meetings and trainings as directed by supervisor
• Commit to being a continuous learner; study best practices implemented by Shelter House and Loudoun County DFS and collaborate with program management to implement
• Safely utilize Shelter House owned vehicles to drive clients to various locations
• Ensure compliance with all agency policies
• Proficiently operate a personal computer, fax, printer, copier, and Microsoft Office products (email, calendar, drive, etc.).
• Exemplify the Shelter House core values of (iCARE); Inclusivity, Collaboration, Accountability, Respect and Empowerment
• Perform other duties deemed necessary to support the program and agency

Benefits

• Medical, Dental & Vision Insurance
• 401K contributions with a 4% employer match
• 13 Paid Holidays, 2 Floating Holidays and the opportunity to take your Birthday Off
• Two Semi-Annual Team Building Events

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 101-250 employees