Family Health Services Program Manager

RiverStone Health•Billings, MT

21h•$71,797 - $92,291

About The Position

The Family Health Services Manager is responsible for managing the daily operations of Family Health Services including Parents as Teachers, Maternal Child Health, KidsFirst, and Nurse Family Partnership. This position manages and builds relationships between the community, staff, providers and clinics. The manager brings content expertise and knowledge surrounding the program elements, deliverables and metrics. This position provides coaching, mentoring and supervision to assigned staff while ensuring program fidelity and grant deliverables. Work is performed to ensure efficiency of program delivery, incorporating integrity and innovation to ensure a high level of customer service.

Requirements

Bachelor’s degree in related field
3-5 years supervisory experience
Required to obtain emergency preparedness on the job training at a minimum of ICS 100, 200, 300, 400 and 700
Computer literacy, in Microsoft Office Suite.
Ability to maintain a calm and positive demeanor during difficult interactions.
Ability to display non-judgmental and empathetic listening skills.
High degree of detail-oriented skill level.
Knowledge and understanding of protected sensitive patient health information (HIPAA) and confidentiality.
Ability to educate staff and show through example, the significance and meaning of working collaboratively to maintain a positive work environment.
Ability to prioritize and perform a wide range of tasks under pressure of continuous interruptions.
Ability to perform job duties with integrity and innovation to ensure completion and a high level of quality.
Ability to understand and adhere to required administrative policies and procedures.
Excellent communication skills to ensure efficiencies and quality customer service.
Doing things right the first time
Making people feel welcome
Showing respect for each customer
Anticipating customer needs and concerns
Keeping customers informed
Helping and going the extra mile
Responding quickly
Protecting privacy and confidentiality
Demonstrating proper telephone etiquette
Taking responsibility for handling complaints
Being professional
Taking ownership of your attitude toward Service Excellence

Nice To Haves

Any combination of experience and training which provide the equivalent scope of knowledge, skills, and abilities necessary to perform the work.
Grant writing experience

Responsibilities

Direct, supervise and evaluate work activities of personnel in the department.
Work in collaboration with Human Resources when recruiting, hiring, and onboarding; encountering behavior, performance, or reliability issues; and when staff request extended leave, or work accommodations.
Oversee and ensure accurate and timely documentation, data input and utilization of medical records systems.
Ensure program and agency policies and procedures are being followed.
Develop and implement organizational policies and procedures for the service line and public health services.
Plan, implement, and administer programs and services in public health services including personnel administration, training, and coordination.
Review and analyze facility activities and data to aid planning and cash and risk management and to improve service utilization.
Establish work schedules and assignments for staff, according to workload, space, and equipment availability.
Attend meetings, conferences, workshops and training sessions, and review publications and audio-visual materials to become and remain current on principles, practices and new developments related to the field.
Prepare activity reports to inform management of the status and implementation plans of programs, services, and quality initiatives.
Generate and interpret reports and other pertinent information to share with staff and utilize for quality improvement strategies.
Inspect facilities and recommend building or equipment modifications to ensure emergency readiness and compliance to access, safety, and sanitation regulations.
Maintain communication between governing boards, medical staff, and department heads by attending board meetings and coordinating interdepartmental functioning.
Conduct and administer fiscal operations, including accounting, planning budgets, authorizing expenditures, establishing rates for services, and coordinating financial reporting.
Develop instructional materials and conduct in-service and community-based educational programs.
Excellent internal communication with other RiverStone employees and providers to ensure efficiencies and quality customer service.
Willingness and ability to ensure quality work, support of others and participate in quality improvement processes.
Represent RiverStone Health in meetings, trainings or public events when needed.
Perform supervision of staff in Family Health Services.
Ensure program compliance guidelines, contract/grant requirements and/or accreditation standards are met.
Review and approve time sheets.
Provides orientation and professional development, training, and support for assigned staff.
Complete regular performance appraisals; handle employee relations incidents in a timely manner.
Promote teamwork and collaboration among staff.
Administrator for the Nurse Family Partnership program.
Supervisor and Administrator for the Parents as Teachers program.
Maintain a small case load of clients for the Parents as Teachers program.
Develop, coordinate and lead regular Family Health Services staff and leadership meetings.
Lead in collaboration with WIC Manager the Family Health Services and WIC monthly staff meeting.
Keep current on best supervision practices through research and training and ensuring compliance with applicable policies and procedures.
Engage in public health leadership, including accreditation and special projects for the betterment of public health.
Participate in all emergent and nonemergent functions of Public Health Services as assigned.
Write grants as needed
Coordinate with both local and state entities to provide both fiscal and programmatic needs for all programs.
Collaborate with other community entities service pregnant women and children.
Coordinate collaboration with RiverStone Health clinic staff.
A company phone or reimbursement is needed for this position for after-hours contact and communication.
Perform other duties as assigned in support of RiverStone Health’s mission and goals.