Family Enrollment Support Specialist

CPCD•Colorado Springs, CO

7d•$20

About The Position

Responsible for performing general office duties, including receiving visitors and telephone calls, and offering excellent customer service. Assists enrollment teams by reviewing files, and assisting with the completion of all required eligibility paperwork for CPCD programs. Provides program information to CPCD visitors and callers. Communicates with families, visitors, and callers in their preferred language of English/Spanish to ensure excellent customer service. At CPCD, we provide more than 1,500 children living in poverty, or who are challenged by special circumstances, with an early childhood education through Head Start, Early Head Start, and the Universal Preschool Program. Our additional health, dental, and family support services ensure that children enrolled in our programs are ready to succeed in school and life. Join our team and help us make a difference in the lives of children and families in our community.

Requirements

Knowledgeable and skilled in the use of common office equipment, complex telephone systems, computers, and computer software programs such as Microsoft Office, Outlook, and other software programs to enter and/or process information data.
Must be motivated, professional, reliable, detail oriented, and organized. Must be able to work in a fast-paced environment with numerous deadlines.
Possess interpersonal skills and a heart for service to interact with families and staff in a professional, respectful manner. Strong customer service orientation and conflict management skills.
Successful completion of a pre-employment physical examination, TB test, drug test (including marijuana), and background check in accordance with the Office of Head Start Performance Standards and Childcare Licensing. (Physical examination and TB test thereafter as required).
Must have access to reliable transportation and if using a personal vehicle must maintain minimum liability insurance as determined by the State of Colorado.
Must be bilingual in English/Spanish.

Responsibilities

performing general office duties, including receiving visitors and telephone calls, and offering excellent customer service
Assists enrollment teams by reviewing files, and assisting with the completion of all required eligibility paperwork for CPCD programs
Provides program information to CPCD visitors and callers
Communicates with families, visitors, and callers in their preferred language of English/Spanish to ensure excellent customer service

Benefits

CPCD offers paid vacation time, paid sick time, and paid holidays/Breaks.
Paid Holidays include Memorial Day, Independence Day, Juneteenth, Presidents Day, Martin Luther King Jr. Day
Paid Breaks include 1-week for Spring Break (March), 1-week for Fall Break (November), and 2- weeks for Winter Break (end of December/beginning of January).
Eligible employees receive a competitive benefits package including
Access to medical, dental, and vision insurance, flexible spending accounts, Aflac supplemental insurance, and voluntary life insurance. CPCD also pays for Basic Life, Long Term Disability, and AD&D insurance at no cost to you.
Our 401(k) program offers traditional and Roth enrollment options with automatic enrollment in our profit-sharing after 1-year of employment.
Tuition Assistance is available after 60 days of employment
$4,000 per year for Early Childhood Education Associates/Bachelor’s Degrees.
$2,500 per year for other degrees related to employment at CPCD.
Employee Assistance Program provides 6 FREE sessions with a counselor or therapist per year
Full well-being program to encourage and promote your well-being in the workplace, including 2 hours of paid time per month for wellness activities.