Enrollment Support Specialist
About The Position
This role supports Academy Sales across multiple functions to drive increased student enrollment while serving as a key resource for prospective and newly enrolled students navigating private student loan funding (primarily Sallie Mae and Stratus). It also bridges Student Finance and Academy Sales by helping students understand the loan application process and funding timelines, while ensuring timely follow-up and accurate handoff to Student Finance for certification and decision-making. In addition, this role is responsible for selling and supporting Jet Transition and ATP/CTP.
Requirements
- High school diploma or equivalent with 4+ years of relevant experience, or an associate degree with 2–4 years of related experience
- Experience in a customer-facing, student-facing, or operations-focused role
- Experience working in fast-paced environments with multiple priorities and deadlines
- Strong written and verbal communication skills with the ability to support customers and collaborate across internal teams
- Ability to confidently navigate sensitive or challenging conversations and assist with early de-escalation
- Responsive and professional across multiple communication platforms (phone, email, chat, and internal systems)
- Highly organized with strong attention to detail and the ability to manage multiple tasks simultaneously
- Proactive mindset with the ability to anticipate needs and identify solutions before issues escalate
- Demonstrated ownership and accountability when handling questions, concerns, and follow-up items
- Proficiency with Microsoft Office, including intermediate Excel skills and Microsoft Teams
- Experience working with multiple systems and maintaining accurate records
- Basic understanding of accounting concepts or accounts receivable processes
Nice To Haves
- Experience in higher education, vocational training, aviation, sales, or similar service-based environments
- Familiarity with private student loan processes (e.g., Sallie Mae)
- Experience using CRM or student information systems
- Ability to quickly learn new software tools used for operations, compliance, and student support
Responsibilities
- Serve as a primary point of contact for prospective and incoming students, providing timely updates and guidance throughout the enrollment journey
- Maintain proactive communication to help applicants stay on track for training start dates
- Deliver high-quality customer service and route complex concerns to the appropriate teams
- Provide high-level guidance on private loan application processes, timelines, and common funding questions
- Monitor application progress through internal systems and lender portals to keep students informed of next steps
- Escalate complex financial or eligibility questions to Student Finance
- Partner with Admissions, Student Finance, Training, and Customer Relations to support a smooth onboarding experience
- Coordinate ATP/CTP and Jet Transition student support, including collaboration with BMA and internal teams
- Help resolve student concerns by working collaboratively across departments
- Support campus and outreach events that help students learn about training opportunities
- Maintain accurate student information across internal systems
- Serve as a liaison across campus locations as needed
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
