Family Conversion Specialist (Healthcare Scheduling)
About The Position
This role is ideal for candidates who enjoy outbound calling, handling objections, and turning conversations into booked appointments Therapy Tree is hiring US-based Family Conversion Specialists to support a high-impact surge focused on increasing therapy visit utilization. This is not a front desk or administrative role. This role exists to convert opportunity into scheduled visits by calling families, handling resistance, and booking additional sessions quickly. If you are confident on the phone, comfortable with scripts, and motivated by clear outcomes, this role is for you. This role is execution-focused and results-driven. You will be given clear call lists, scripts, and priorities. This role has a direct and measurable impact on patient care and business stability.
Requirements
- Strong spoken English
- High phone stamina (multiple hours/day)
- Script adherence
- Clear documentation
- Outcome-focused mindset
- Call center, patient outreach, or appointment-setting experience
- Comfortable handling objections and resistance
- Confident, calm, and professional on the phone
- Able to work independently with minimal supervision
- Available during US business hours
Nice To Haves
- Spanish/English bilingual
- Pediatric healthcare experience
- Scheduling or intake experience
- Healthcare, therapy, rehab, or medical office experience preferred
Responsibilities
- Make high-volume outbound calls to families
- Reactivate patients who have fallen off the schedule
- Increase visit frequency for active patients receiving fewer visits than recommended
- Convert PRN or inconsistent attendance into standing schedules
- Book sessions directly into the schedule
- Follow clear scripts and escalation pathways
- Document outcomes accurately
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
