Family Advisor

Pinnacle Senior Living • Menomonee Falls, WI

1d • Onsite

About The Position

The Family Advisor at Riverview Village is responsible for leading the resident recruitment process by building relationships with prospective residents and their families, identifying their needs, and managing the admission and assessment process. This role involves developing and maintaining internal and external marketing strategies, including referral sources and community relationships, to ensure occupancy levels are maintained. The advisor also tracks resident movements and serves as the central point of contact for all prospective residents, collaborating with the community management team.

Requirements

• Superior communication skills with the ability to effectively communicate in English, both orally and in writing
• Ability to communicate a clear vision of the community and its services
• Dependable and punctual with a professional, competent demeanor
• Knowledge of the physiology and psychology of the older person
• Recognizes common signs/symptoms of dementia
• Demonstrates strong customer service skills and telephone marketing skills
• Adaptable, flexible and focused on meeting the needs of prospective residents and their families
• Demonstrate team and business partner skills
• Must present a neat, clean appearance and demonstrate a positive, cheerful attitude
• Must possess a clean driving record and valid state issued driver’s license
• Local travel required

Nice To Haves

• Degree in marketing or human services field
• Prior experience in marketing to seniors, in sales, senior housing, long-term care insurance, hospitality or an appropriate healthcare/personal care background
• Proven track record of marketing/sales results
• An outgoing personality

Responsibilities

• Successfully leads the resident recruitment process by establishing and cultivating meaningful relationships with prospects and their families
• Identifies individual candidate’s needs
• Develops and maintains productive internal and external marketing strategies including referral sources and community relationships
• Maintains occupancy levels
• Tracks and trends resident movements
• Is the central point of contact for all prospective residents
• Manages the admission/assessment process in collaboration with the community management team

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed