Facility Solutions Specialist

Staples • Orlando, FL

64d • $55,000 - $75,000

About The Position

The Facility Solutions Specialist (FSS) serves as a key contributor within the Facility Solutions (FS) sales model, working collaboratively to support and drive sales initiatives. This position engages with both existing and potential Staples Business customers via online chat, email, phone, video conferencing, and various digital sales channels. The FSS provides expert solutions within the Janitorial/Sanitation and Breakroom product categories, supporting the expansion of FS's share of wallet among its customers. Additionally, the FSS regularly collaborates with Account Executives and cross-functional partners to ensure seamless service and optimize client outcomes.

Requirements

• 2+ years' sales or customer service experience
• High school diploma or GED required
• Janitorial/Sanitation or Breakroom industry experience
• 1+ years in B2B sales or customer service
• Proficient with Microsoft 365 or similar software
• Customer Empathy: Demonstrates the ability to identify, understand, and address customer needs and interests, providing customer-centric solutions.
• Digital Selling Agility: Motivated to learn and use different tools and digital processes coupled with human interaction, to match customer preferences.
• Selling Resiliency: Exhibits a capacity to avoid complacency, analyze areas for improvement based on previous experiences, and seize new opportunities.
• Relentless Selling: Consistently focuses on enhancing sales performance and surpassing established sales targets, quotas, and Key Performance Indicators (KPIs).
• Change Champion: Sees the value in doing things differently to make a difference for our customers.

Responsibilities

• Sells Janitorial/Sanitation and Breakroom products and solutions-including cleaning chemicals, janitorial paper, dispensers, hand soap, sanitizers, safety supplies, and coffee programs-using effective sales techniques.
• Conducts sales activities and solutioning via online chat and other digital sales channels.
• Supports Account Executives and Selling Partners in achieving business objectives.
• Handles pricing requests, customizes quotes, and presents proposals to organizational stakeholders.
• Utilizes marketing materials to demonstrate product and service value.
• Manages sales pipeline, reviews account spend, and processes quotes using digital tools.
• Collaborates with sales and cross-functional teams to ensure optimal customer outcomes.
• Achieves or exceeds established performance targets.

Benefits

• Inclusive culture with associate-led Business Resource Groups
• Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!
• Base salary $55,000 - $75,000 plus bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees