Facility Operations Program Coordinator - Smith Center

University of Notre Dame • Notre Dame, IN

19h • Onsite

About The Position

The University of Notre Dame RecSports is seeking a Facility Operations Program Coordinator for the Smith Center. This role is crucial in supporting a dynamic environment that offers various recreational activities and events, including climbing, Olympic lifting, intramurals, club sports, and large-scale campus events. The coordinator will partner with the Assistant Director of Facilities and Climbing Programs to lead daily operations, enhance the student staff experience, and ensure the Smith Center remains a safe, welcoming, and high-energy hub for the Notre Dame community. It is a hands-on leadership position focused on coaching and developing student staff, managing operations, and shaping the overall experience of one of campus's most active facilities. This is a full-time, in-person, 12-month role with various evening and weekend responsibilities throughout the academic year and limited evening and weekend responsibilities during the summer.

Requirements

• Bachelor’s degree required.
• Major in recreation administration, sport management, leisure studies, physical education, kinesiology, or comparable degree.
• 1–2 years of relevant experience, with a preference for recreation facility management in a higher education setting.
• Demonstrate strong leadership, customer service, team building, and decision-making skills.
• Excellent organization, planning, and communication skills, which are necessary to interact effectively with students, staff, faculty, alumni, and the public.
• Ability to lead and work in a team atmosphere.
• Commitment to the University’s Catholic, Holy Cross mission.

Nice To Haves

• Master’s degree in recreation administration, sports management, leisure studies, physical education, kinesiology, or comparable degree.
• Two-year graduate assistantship in Recreation/Student Affairs Facility Operations & Management, Membership Services, or another related area.
• A CWA Instructor certification, or demonstrate the ability to obtain certification.
• Experience working with WhenToWork and InnoSoft Fusion recreation management software.
• Experience working in a climbing facility, specifically with a bouldering wall.

Responsibilities

• Train, schedule, supervise, and evaluate 240+ student and part-time staff according to University/RecSports policies and procedures.
• Empower student and part-time facility staff to address, problem-solve, and manage daily activities, facility maintenance issues, special events, and other building needs.
• Develop, coordinate, and lead training with student Operations Supervisors, Recreation Attendants, and part-time staff.
• Administer and maintain certifications for RecSports facilities staff members.
• Assist in developing, coordinating, and supervising all RecSports customer service programs and initiatives, including annual all-staff training each August.
• Manage schedules in InnoSoft Fusion recreation management software and educate all staff on its use and troubleshooting.
• Manage all employment records, including certifications, risk management training, and personnel evaluations.
• Possess/obtain and maintain American Red Cross certifications: CPR/AED for Professional Rescuers with First Aid, CPR/AED for Professional Rescuers Instructor, and First Aid/CPR/AED Instructor.
• Act as a liaison between RecSports and all groups that utilize the facility.
• Ensure that all Smith Center spaces, including the climbing wall, fitness spaces, locker rooms, activity rooms, basketball courts, and weight rooms, are operated safely and in compliance with RecSports/University policy and procedure.
• Assist in the facility management and operations of a climbing facility, including possessing the necessary instructor-level skills and certifications.
• Coordinate and supervise daily equipment and towel service check-out programs.
• Maintain and purchase new check-out equipment.
• Coordinate and supervise credit card handling policies and procedures.
• Collaborate and assist in the development, coordination, training, and implementation of all University and RecSports Emergency Action Plans.
• Educate and update staff on proper RecSports Emergency Action Plans, including, but not limited to, first-responder responsibilities, evacuation protocols, and procedures for bodily fluid cleanup.
• Collaborate and support the climbing wall, fitness, special events, intramural sports, club sports programs, and other University and student groups with any facility requests.
• Assist and collaborate with the facilities team in coordinating any special facility access requests.
• Provide coordination and oversight of RecSports programs and events in RecSports facilities.
• Plan, organize, and implement RecSports summer climbing wall activities and facility operations.
• Serve as an on-campus point of contact and in an on-call capacity for RecSports special events.
• Instruct American Red Cross certification classes for RecSports employees as needed.
• Serve as an integral member of the Facilities Team, composed of facility operations coordinators, two assistant directors, and an associate director.
• Assist with RecSports special events.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level