Facility Customer Service Coordinator

Sherwin-Williams•Lexington, SC

17h•$18 - $22•Onsite

About The Position

The Facility Customer Service Coordinator works closely with customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. This position contributes to the growth of our business through supporting current and potential customers, handling inquiries and determining their product needs. Job duties include contact with other employees, operating heavy machinery, and access to proprietary information, raw materials, finished merchandise, and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s staff, employees, and vendors.

Requirements

Must be at least eighteen (18) years of age
Must be legally authorized to work in the country of employment
Must be able to read, write, comprehend and communicate in English
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 100 lbs. on occasion
Must have at least one (1) year of work experience in customer service, retail, or sales

Nice To Haves

Have an associate degree or higher in Business, Sales, or Marketing
Have at least one (1) year of experience working as a Facility Coordinator
Have at least three (3) years of work experience in customer service, retail, or sales
Have at least one (1) year of work experience using material handling equipment (for example: forklifts (stand and sit), pallet jacks, hand trucks, order pickers, vacu-hoists, drum dollies, conveyor belts, etc.)
Have previous work experience selling paint and paint related products
Have prior work experience operating tinting or color matching equipment

Responsibilities

Address customer inquiries via telephone and email by providing accurate information regarding products and product applications
Ensure high levels of customers satisfaction through excellent service
Build positive relationships with customers
Intake, process, and verify customer orders to ensure they are completed and documented accurately
Build and maintain knowledge of all products to ensure effective customer recommendations
Act as liaison between customer, sales representatives, and store staff
Ensure compliance with policies and procedures including safety, loss prevention, and security
Follow quality service standards and comply with procedures, rules and regulations
Assist with moving and loading product
Operate batch tinting equipment, as needed