Facilities & Technology Coordinator

William Paterson University•Wayne, NJ

8d•$63,833 - $73,416•Onsite

About The Position

Thank you for your interest in working at William Paterson University. William Paterson University is a purpose-driven, proudly diverse community—designated as both a public Hispanic-Serving Institution and Minority-Serving Institution—committed to creating transformative academic, professional, and personal experiences as a powerhouse of progress. We foster a workplace that values growth, flexibility, and community, and we are recognized as a 2024 and 2025 Forbes’ Best Employers by State, 2025 Great College to Work For, and honored with the NJBIZ Empowering Women Award. Our 1,000 dedicated staff members enjoy competitive benefits, a four-day summer workweek, tuition support, and strong opportunities for internal promotion. Situated on a scenic suburban campus just 20 miles from New York City, WP offers a diverse, inclusive environment where your contributions fuel student success, economic and social mobility, and community engagement. Together, we empower our students through intentional, holistic support within flexible, innovative, and inclusive settings—preparing graduates to thrive professionally and personally, and to lead with a commitment to progress in New Jersey and beyond. The Residence Life Coordinator for Facilities and Technology is a full-time, 12-month, live-on professional position serving the Office of Residence Life. This position is supervised by the Associate Director for Operations and Facilities Management and ultimately reports to the Director of Residence Life. The RLC for Facilities and Technology, this position is generally responsible for overseeing work orders/repairs, renovations, and maintenance services to the residential facilities on campus. In addition, assists with operations related to occupancy management and safety and security within the residential community.

Requirements

Bachelor’s Required
Minimum of two years professional or graduate experience in residence life, student activities, or another major functional area of student affairs.
Live full-time in assigned campus apartment and work from assigned on campus office in residence hall.
Regular evening and some weekend work is required; this position is considered essential and may require reporting to work when weather or other emergency conditions exist.
Holiday coverage may be required as part of on-call responsibilities.
Work evenings and weekends as needed; this positions requires you to periodically work early mornings, into evenings and on weekends, as necessary, especially during student training and hall preparation periods.
Interest in and understanding of housing/residence life programs.
Excellent written and oral communication skills.
Strong interpersonal and human relations skills.
Effective organizational, planning and budgeting skills.
Ability to collaborate with professional, paraprofessional and administrative staff.
Appreciation for the mission and values of William Paterson University.
Computer literacy related to housing management software, preferably previous experience with StarRez.

Nice To Haves

Master’s Preferred in Higher Education, Organizational Leadership, Business Administration or related field.

Responsibilities

Conducts regular inspections of all residence halls to ensure spaces are being effectively maintained.
Assist in effectively planning, scheduling and evaluating preventative maintenance needs.
Reviews and submits work orders to Physical Plant Operations (PPO) daily.
Serves as the first point of contact for students, parents, staff and vendors regarding residential facilities related to operations and concerns.
Oversees access management in the residence halls and maintain accurate inventory of all keys.
Collaborates with PPO in response to all work orders submitted for the residence halls to help establish priorities related to resource management. This will be accomplished through regular meetings with designated PPO supervisors.
Provides training and serve as resource for student staff related to facilities management.
Partners with PPO and Residence Life Leadership to determine capital needs and improvements.
Liaise with outside vendors and contractors, examples may include but not limited to laundry services, pest control and waste management to ensure scope of work is completed as agreed and in compliance with associated policies and standards.
Maintains accurate facilities records, building floor plans and documentation of facilities-related incidents.
Develops and administer a comprehensive plan for cyclical furniture replacement.
Assists with health, safety and security protocols, including inspections, building access and emergency procedures.
Ensures accurate data and efficient work flows within the StarRez Housing Management System related to position responsibilities.
Coordinates room inspection processes and procedures to ensure that all residential spaces are prepared and ready for occupancy throughout the housing cycle.
Assists the Associate Director with the development and implementation of departmental processes and procedures via the StarRez housing portal.
Collaborates with Associate Director to process damage charges in StarRez.
Provides training and serves as a resource for Residence Life student staff related to StarRez.
Identifies opportunities for process improvements to enhance efficiency and improve residential student experience.
Attends weekly staff meetings and regular one on one supervision meetings.
Participates in nightly on-call rotation as second-tier support for graduate staff; respond to crisis situations on campus, as needed.
Complies with all university employee related reporting requirements, procedures and trainings.
Participates in person for critical Student Development events, including (but not limited to) Division Meetings, Orientation, Admissions Events, Tailgating, Homecoming, Residence Life Training, Move-in, Housing Selection, Student Staff Selection, Move-out, etc.
Other assignments as needed and appropriate for the position.
Responsibilities listed are subject to change as department, division and university goals, needs and priorities shift.