FACILITIES OPERATIONS MANAGER

Compass Group•Boston, MA

50d•$115,000 - $120,000

About The Position

ESFM is the corporate facilities management (FM) division of Compass Group USA, a Gold-level Corporate Sustaining Partner of the International Facility Management Association (IFMA), and a Platinum Corporate Member of the Association of Energy Engineers (AEE). ESFM self-performs 80% of all FM services provided to clients. Our portfolio of solution categories includes Facilities Maintenance & Engineering, ESG Programming, Laboratory Support Services, Janitorial & Industrial Cleaning, Landscaping & Grounds Management, Workplace Solutions and Managed Services. This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees. ESFM’s clients include many household names from the life sciences, technology, oil & gas and manufacturing markets. This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email [email protected]. Job SummaryWe are seeking an experienced Facilities Operations Manager to oversee end-to-end site operations across our Seaport and Cambridge campuses. This role ensures a safe, compliant, and high-performing environment for employees, visitors, and research activities. You will lead cross-functional service teams—including Events, Audio Visual, Shipping & Receiving, Maintenance, Labs, and Small Projects—to deliver reliable daily operations, exceptional customer experience, and cost-effective outcomes aligned with business priorities.

Nice To Haves

Minimum 5 years of experience in Facility Management, Project Management, and preferably Laboratory operations.
Strong communication skills—able to speak clearly and listen attentively to staff, peers, supervisors, guests, and clients.
Proficiency in Microsoft Word, Excel, and PowerPoint.
Demonstrated ability to lead teams and manage complex operations effectively.

Responsibilities

Team Leadership: Supervise, mentor, and develop staff across multiple service functions.
Financial Oversight: Manage budgets, analyze costs, and ensure efficient resource allocation.
Operational Excellence: Oversee daily site operations, ensuring compliance, safety, and high performance.
Cross-Functional Coordination: Partner with internal stakeholders to support events, lab operations, and small projects.