Facilities Manager

Arizona Financial Credit Union•Phoenix, AZ

16d

About The Position

The Facilities Manager is responsible for managing the planning, oversight, and administration of facility maintenance and building operations across the Arizona Financial Credit Union network. This role delivers consistently high service standards to internal stakeholders, vendors, and leadership and is accountable for meeting critical deadlines, honoring commitments, and ensuring facility activities are completed on time, within scope, and in alignment with organizational expectations. The Facilities Manager exercises independent judgment in vendor selection, contract negotiations, budgeting recommendations, policy development, and prioritization of maintenance work. The position serves as the company’s representative in all facilities-related vendor relationships and ensures alignment with operational, safety, and cost-control objectives.

Requirements

High School diploma or GED.
Minimum of three (3) years of experience managing contracts and vendors, and coordinating day-to-day maintenance and repair for building facilities, preferably within a financial institution.
Demonstrated experience in vendor management, contract administration, or facilities project coordination.
Ability to analyze, interpret, and evaluate technical maintenance proposals, schedules, and cost estimates.
Ability to establish organizational policies, maintenance standards, inspection schedules, and documentation practices.
Ability to compile competitive bids, evaluate contract/vendor performance, and present recommendations to leadership.
Ability to exercise independent judgment and make decisions regarding prioritization, vendor partnerships, cost management, and risk mitigation.
Demonstrated ability to consistently meet deadlines, maintain high standards of service, and follow through on commitments to internal and external stakeholders.
Strong analytical skills with the ability to apply financial, mathematical, and operational principles when evaluating maintenance scope and cost-benefit impacts.
Excellent verbal and written communication skills.
FMP Certification through IFMA

Nice To Haves

Associate degree or higher.
CFM Certification through IFMA

Responsibilities

Oversee the planning, coordination, and completion of facility maintenance and repair activities performed by vendors, contractors, and business partners.
Exercise discretion in selecting vendors, negotiating pricing, and recommending award of contracts for facility and equipment maintenance and project work.
Evaluate and analyze maintenance proposals, scopes of work, and service bids to determine cost effectiveness and operational impact.
Establish and maintain facility and equipment maintenance standards, policies, preventive maintenance schedules, inspection programs, and documentation protocols.
Prioritize facilities work requests and oversee the resolution of ServiceNow tickets, ensuring appropriate vendor dispatch, quality of work, proper documentation, and compliance with standards.
Communicate schedules, anticipated impacts, and status updates to branch management and internal stakeholders, ensuring transparency, timely delivery, and fulfillment of commitments.
Monitor and evaluate vendor performance; recommend continuation, termination, or renewal decisions based on contract terms, performance quality, and service value.
Develop and maintain maintenance records, equipment inventories, and schedule inspections for facility systems, e.g., HVAC, electrical, plumbing, cash recyclers, elevators, and other building equipment.
Assist with strategic facilities initiatives such as site acquisition, branch renovations, remodels, and building disposals by coordinating design teams, architects, contractors, and other project professionals.
Provide cost, budgeting, and life-cycle recommendations for facility and equipment maintenance, replacement schedules, and capital improvements.
Manage emergency and non-emergency maintenance issues by independently determining appropriate vendor action, response prioritization, communication expectations, and follow-through.
Ensure exceptional customer service by consistently meeting deadlines, fulfilling commitments, and proactively communicating progress to stakeholders.
Review and reconcile vendor invoices, approve expenses based on contract terms, and resolve discrepancies to support financial stewardship.
Uphold safety standards and regulatory requirements to maintain a secure and compliant working environment across the organization’s facilities.