Facilities Manager - Miami Cruise Terminal

MSC Cruises•Miami, FL

20h•Onsite

About The Position

MSC Cruises, the world’s third largest cruise line brand is expanding its Terminal Operations team in the USA. Reporting to the General Manager, Miami Cruise Terminal, the Asset & Facilities Manager is responsible for the strategic oversight, performance, and lifecycle management of all building systems, infrastructure, and maintenance operations at a large, newly constructed cruise terminal. This role is critical to stabilizing a complex facility with while establishing a sustainable, high-performance asset management framework. The position provides direct oversight of the maintenance teams and vendors, with a strong emphasis on strategic planning, contract compliance, systems performance, and long-term asset reliability. This role will sit fully onsite at the MSC Cruise Terminal at the Port of Miami.

Requirements

Bachelor’s degree in Facilities Management, Engineering, Construction Management, or related field (or equivalent experience).
10+ years of progressive experience managing complex facilities or infrastructure assets.
Proven experience overseeing maintenance teams and multiple service contracts.
Strong working knowledge of MEP systems, vertical transportation, life safety systems, and large public facilities.
Demonstrated ability to interpret and implement O&M manuals, warranties, and contract requirements.
Strategic thinker who can operate at both 30,000 feet and ground level when needed.
Calm, decisive, and solutions-oriented under pressure.
Comfortable holding vendors accountable and driving performance improvements.
Organized, disciplined, and capable of bringing structure to a complex environment.
Strong communicator who understands the visibility and guest impact of facility failures.
US Passport or US Permanent Resident

Nice To Haves

Experience stabilizing new or problem facilities strongly preferred.
Cruise terminal, airport, port, or large transportation hub experience is a plus.

Responsibilities

Asset & Systems Management
Own the performance, reliability, and lifecycle planning of all terminal assets and systems, including MEP, vertical transportation, life safety, baggage handling, security systems, and specialty cruise infrastructure.
Establish asset registers, criticality rankings, maintenance strategies, and renewal plans.
Drive transition from reactive maintenance to proactive and predictive asset management.
Maintenance & Operations Oversight
Lead and oversee the maintenance teams, ensuring proper staffing, prioritization, and execution of proactive, reactive, and tactical maintenance activities.
Balance hands-on operational awareness with high-level oversight and decision-making.
Ensure maintenance activities support continuous cruise operations with minimal guest impact.
Strategic Planning & Execution
Develop and execute short-, medium-, and long-term maintenance and asset strategies aligned with operational demands.
Plan and manage corrective works stemming from construction deficiencies, system failures, and deferred scope.
See complex initiatives through from identification to resolution, including budgeting & scheduling.
Contracts, O&M, and Compliance
Maintain deep working knowledge of service contracts, warranties, O&M manuals, and construction close-out documentation.
Operationalize contract requirements into day-to-day execution, performance metrics, and vendor accountability.
Ensure vendors and internal teams meet contractual, safety, and performance obligations.
Vendor & Stakeholder Management
Manage multiple critical vendors and service providers, including escalators/elevators, baggage systems, life safety, and specialty equipment.
Serve as a senior point of escalation for performance issues and service failures.
Collaborate closely with terminal leadership, security, cruise partners, and Port stakeholders.
Risk, Safety & Guest Impact
Identify operational, safety, and reputational risks tied to asset performance.
Ensure deficiencies are addressed with urgency and transparency.
Maintain a strong focus on guest experience, staff safety, and operational continuity.