Facilities Manager

RISE INC FAMILY•Mesa, AZ

2d•$65,000

About The Position

RISE is an innovative human services network originally established in 1987 for the purpose of moving individuals living in institutions into family settings. Since that time, services have grown to support children, adults, and families with a variety of needs across multiple states that include residential settings, day programs, employment assistance, managed care, and home and community based services. Additionally, RISE provides services for children and families through foster care and professional parenting, adoption, kinship care, after school and summer programs, behavior supports, and mental health services and Early Intervention services which includes Occupational Therapy, Speech Therapy, Physical Therapy and Developmental Specialists. SUMMARY The Facilities Manager manages the day-to-day facility maintenance requests that are submitted. The Facilities Manager would field and direct multiple trades to appropriate vendors across Arizona, Oregon, Utah, and other states as needed. The Facilities Manager is required to collect and interpret large quantities of data into concise reporting and effectively communicate that reporting to members of Senior Management. To do so, the FM would need to be able to proactively work and communicate with multiple departments within the company.

Requirements

Oral and written communication
Proactive problem assessment
Initiative
Works independently to complete projects
Interpersonal and customer service skills
Organizational skills and attention to detail
Flexibility and ability to adapt to changing business and training need
Excellent communication and relationship skills with all stakeholders, including clients, state entities, and colleagues
Ability to effectively and respectfully interact with client base that has varying levels of ability, educational backgrounds, authority, and ethnicities
Ability to maintain confidentiality
Ability to speak in public, including training
Ability to communicate effectively with diverse internal and external customers to accomplish a task or reach an understanding diplomatically and respectfully
Minimum 3-5 years of related experience or a combination of education and experience in project management.
Associate’s degree in business or related field: Bachelor’s degree preferred.
2+ years of experience in the field of Real Estate (property management, brokerage, facility maintenance, construction, etc.).
Demonstrative construction experience and understanding of construction industry.
Ability to be proactive, self-directed and work with minimal supervision.
Ability to work well in a high paced environment and maintain strong attention to details with ever changing priorities and/or situations.
Must have verbal and written communication skills adequate to the specific job task required.
Must have strong, effective interpersonal, listening and follow-up skills.
Demonstrative problem solving/analysis and project management abilities.
Takes personal responsibility for actions. This is demonstrated through owning problems, problem solving and not projecting problems or failures to others or the system if not warranted
Demonstrates excellence in work standards, is tenacious in completing tasks
Able to effectively problem solve and make decisions. To include resolving crisis situations and developing resolutions between parties
Works well with other team members and departments
Demonstrates the ability to interact and cooperate using respectful relations in order to efficiently accomplish mutual goals and assignments
Requests support from team with ample time to accommodate the support request in order to meet deadlines
Ensures effectiveness in processes to achieve/seek best practice
Vehicle, computer, copy machine, fax machine, printer, phone, projector, speakers, basic audio/video equipment, and other office equipment as necessary.
Duties performed in office and offsite training location environments.
Work schedule: ability to work flexible hours
Capability to work under stressful conditions which may include dealing with difficult people and handling multiple work assignments.
Ability to perform work and functions of required computer software.
Must have the ability to visually create and organize.
Ability to greet the public and use the telephone.
This position frequently requires operating and maintaining a variety of office, Computer-related, telecommunications and multimedia equipment; the employee is required to use their hands, fingers, arms, back and eyes as well as be able to bend, stoop, kneel, walk, twist and lift on a regular basis.
Ability to lift 25 lbs. or more.
Proven administrative and organizational skills
Good written and verbal communication skills.
Confidence in use of standard desktop computer packages
A good level of numeracy.
Ability to plan and manage priorities
Ability to respond quickly, effectively and flexibly.
Able to work on own initiative.

Nice To Haves

CFM of FMP certification preferred.
Previous knowledge and experience working with multi-state commercial and/or residential properties.

Responsibilities

Manage the company’s Facility Maintenance Portal.
Ability to prioritize work assignments across the Rise facility portfolio in multiple states.
Perform Project Management on special projects and miscellaneous assignments utilizing strong project management, administrative and organizational skills, with an emphasis on time management and the ability to plan, organize and implement various activities within a time-pressed environment.
Composes agreements terms and conditions, work statement and costs with vendors and suppliers for providing various services across the facility portfolio.
Employs, via hiring or contracting for services, security, maintenance, and grounds keeping personnel and on-site management personnel, if required.
Directs bookkeeping functions, or credits client account for receipts and debits account for disbursements.
Arranges and supervises for alterations to, or maintenance, upkeep, or reconditioning of property as specified in management services or lessee’s agreement.
Purchases supplies and equipment for use on leased property.
Visit and inspect properties, rented or owned, once a year or as assigned.
Interpret the most appropriate direction/service for each work order request.
Manage each vendor towards timely resolutions.
Ensure that the work is performed to an appropriate quality level and complies with company policies, applicable industry standards (OSHA) and legal requirements.
Manage the vendor network including the procurement of new vendors (as needed).
Update the vendor network as needed and procure new service providers as needed.
Assist in establishing budgets and managing real facility spend across the company.
Performs cost-benefits analysis and analyze trends to determine cost savings through the implementation of operations processes and preventative maintenance programs.
Communicate anomalies and or property issues to senior team members.
Work with the Facility team to Close out Invoices and ensure proper billing and payment to suppliers.
Able to support and be on call every 3-4 weeks for after-hours service requests and weekend support as needed.