Facilities Manager

Hub International Insurance•Grand Rapids, MI

14d

About The Position

At HUB International, we are a team of entrepreneurs. We believe in empowering our clients, and we do so by protecting businesses and individuals in our local communities. We help businesses evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees. As a global firm, we offer employees resources in both technology and industry expertise , but we still maintain the local flavor of our offices. Our structure enables our teams to maintain their own unique, regional culture. HUB is a leading global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 1 6 ,000 employees in 50 0 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions . What We Offer You At HUB International we want you to achieve an even work-life balance, and our benefits package allows you to manage your health, wellness, and financial future. HUB International will foster your learning, support your endeavors, and encourage your growth. We provide opportunities for career-driven individuals to move upward in our organization. Our success breed s your opportunity! Here’s Where You Come In The Facilities Manager provides strategic leadership and operational ownership of all facilities and workplace operations across our regional portfolio of approximately 15 offices , supporting 350 employees. This role is accountable for the performance, scalability, and reliability of our physical workplaces and supporting infrastructure— including real estate and lease administration, capital expenditures , renovations and relocations, vendor partnerships, technology infrastructure coordination, and integration of newly acquired offices. This position requires a highly organized, execution-driven leader who combines strong project management discipline with exceptional service mindset, financial stewardship, and operational judgment. The successful candidate thrives in fast-paced, growth environments, anticipates risk, drives continuous improvement, and communicates clearly with executives, internal stakeholders, and external partners. This role has direct supervisory responsibility for our receptionist and administrative team , which currently includes 3 staff members.

Requirements

Proven project management expertise with strong execution discipline and customer service orientation
Exceptional organizational skills with the ability to manage multiple concurrent initiatives
Strong leadership presence with sound judgment and problem-solving capability
Ability to operate independently, set priorities, and drive results with minimal supervision
Demonstrated experience working in fast-growth, high-change environments
Excellent written and verbal communication skills with executive-level professionalism
Strong change management, stakeholder communication, and operational planning skills
High standards of integrity, accountability, and follow-through
Willingness and ability to travel regionally

Nice To Haves

3-5+ years of progressive experience in Facilities Management, Real Estate Operations, Project Management, Workplace Operations, or related field
Bachelor's degree in Business Administration , Project Management, Facilities Management, or equivalent professional experience
Experience managing multi-site portfolios and capital expenditure projects preferred

Responsibilities

Facilities Operations & Workplace Management Own daily operations, maintenance, and planning for all regional office facilities, utilities, and equipment
Lead office upgrades, repairs, preventive maintenance programs, space optimization initiatives, and closures
Direct workstation assignments, space planning, and office configurations to support evolving business needs
Oversee janitorial services and ensure consistent cleanliness, safety, and workplace standards
Manage storage, inventory, and supply distribution processes
Supervise and develop administrative support staff
Technology & Infrastructure Coordination Coordinate audiovisual systems, office technology upgrades, and infrastructure implementations in partnership with IT vendors and internal teams
Manage IT ticket escalations, system access provisioning, and security protocols
Oversee phone systems and upgrades
Maintain accurate asset tracking for all staff equipment
Lead technology-related change management, user communication, and adoption
Real Estate & Lease Administration Manage lease agreements, renewals, amendments, and landlord relationships
Support site selection, space analysis, and real estate strategy initiatives
Manage equipment lease portfolios and related vendor contracts
Vendor & Contract Management Source, negotiate, and manage vendor relationships and service agreements
Ensure vendor performance, compliance, credentialing, and access requirements
Review and approve vendor invoices in alignment with budget controls and policies
Capital Expenditures & Financial Management Develop and manage annual CAPEX budgets and multi-year capital expenditure plans
Track project spend, forecast variances, and deliver financial reporting
Ensure projects meet quality, timeline, and cost expectations
Renovations, Relocations & Expansion Projects Lead end- to- end project management for office renovations, relocations, expansions, and buildouts
Manage contractor selection , bid evaluation, negotiations, and contract administration
Coordinate architecture, furniture planning, IT infrastructure, and move logistics
Lead stakeholder communications, employee readiness, and transition planning
Mergers & Acquisitions Integration Provide facilities and infrastructure integration support and leadership for newly acquired offices
Manage lease transitions, operational alignment, and workspace optimization
Ensure seamless continuity of operations during times of transition and growth