Facilities Manager

JLL•Boston, MA

1d•Onsite

About The Position

As a Facilities Manager at JLL, you will serve as the manager for assigned sites while providing leadership and direction to a team of highly skilled staff in delivering facilities management services in professional office environments, ensuring service delivery meets Service Level Agreements and Key Performance Indicators at the lowest possible cost within prescribed budgets. This strategic leadership role combines operational excellence with client relationship management, requiring you to work with Senior Facilities Managers to develop overall facilities team vision while overseeing operational aspects of properties to protect, maintain, and improve client site value. You will play a crucial role in JLL's commitment to shaping the future of real estate by driving continuous improvement in site performance, managing third-party contractors and vendors, transforming operational practices to leverage JLL tools and processes, and acting as primary interface with clients to ensure delivery of committed services while maintaining positive relationships with stakeholders.

Requirements

Minimum 5-8 years of Facilities Management experience with demonstrated experience managing facilities teams
Experience managing 24/7 operations in fast-paced work environments with superior client relationship management skills
Demonstrated organizational and problem-solving skills with ability to plan and manage within budget and time constraints
Familiarity with various building systems and ability to multitask while working without direct supervision
Experience with CMMS systems and Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Strong written, verbal, and people skills with collaborative management style
Understanding of safety procedures, preventive maintenance programs, and continuous improvement methodologies
Ability to manage third-party contractors and vendors while ensuring compliance with audit standards

Nice To Haves

Bachelor's degree in related field
Background in professional office environment facilities management
Experience with strategic sourcing and contracting for maintenance and project services
Knowledge of capital improvement project planning and management
Familiarity with JLL tools, processes, and best practices
Understanding of landlord, tenant, and subtenant relationship management
Experience with incident investigation and root cause analysis methodologies
Background in employee development and performance management

Responsibilities

Work with Senior Facilities Manager to develop and execute overall facilities team vision while assisting in strategic direction for operations and maintenance teams
Oversee operational aspects of properties to protect, maintain, and improve client site value while conducting routine site inspections to ensure highest quality standards
Drive continuous improvement in site performance while managing third-party contractors and vendors engaged in property operations and maintenance
Develop and maintain positive relationships with Client Managers and Operations teams while serving as primary client interface for service delivery satisfaction
Transform existing operational practices to leverage JLL tools, processes, and best practices while maintaining sites using SLAs and KPIs
Establish safety-first culture by promoting safe work practices, timely training, and best practices while fostering collaborative teamwork environment
Team with Senior Facilities Manager to develop and maintain operating budgets while meeting cost savings targets and managing work within budget constraints
Complete performance reviews and ensure optimal rollout of CMMS tools while promoting culture of diversity and inclusivity for all team members