Facilities Management Strategy - Manager

American Express•Sunrise, FL

32d•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. About Global Real Estate and Workplace Experience (GREWE) Global Real Estate and Workplace Experience (GREWE) is the global team at American Express (Amex) responsible for the full lifecycle of planning, execution, and operations of Amex real estate. GREWE supports over 65,000 Amex colleagues and contractors in over eight million square feet of property located in 41 countries. Our real estate portfolio consists of large full-service campuses, office buildings, sales offices, and airport lounges. The sites may be owned, leased, or be occupied through a serviced space arrangement. Real estate is part of the broader Global Servicing Group organization which delivers shared business services to colleagues across the enterprise. Job Description Reporting to the Director, Global Facilities Management Strategy, the role is responsible for managing and optimizing the strategic direction of the organization's facilities management function. The role is full-time and assigned as "Hybrid" with the expectation to work from the office at least three days per week. How will you make an impact in this role? Define and monitor key performance indicators (KPIs) to measure FM effectiveness and service delivery. Partner with senior leadership integrating facilities planning with business continuity, sustainability, and employee experience strategies. Oversee the development and execution of standardized FM processes, policies, and service delivery frameworks across all sites. Drive continuous improvement initiatives focused on service quality and expediting repairs Support preventive and predictive maintenance strategies to ensure operational reliability. Manage and drive change initiatives across the organization Develop and manage the FM budget, forecast operational expenses, and identify cost optimization opportunities. Lead corporate sustainability and energy management programs within the facilities portfolio. Ensure all facilities comply with regulatory, environmental, and health & safety standards. Collaborate with internal stakeholders (HR, IT, Finance, Real Estate, Security, Procurement) to ensure facilities strategies align with organizational needs. Communicate strategic initiatives and performance updates to senior leadership. Manage organizational change associated with new workplace strategies and facility / portfolio transformation

Requirements

3+ years of strong project management and organizational skills to manage multiple projects and priorities
Minimum 5 years work experience in facilities operations and corporate real estate management
Strong interpersonal skills and problem-solving ability
Results-driven and proactive
Excellent verbal/written communication and presentation skills
Demonstrated ability to develop successful relationships with and influence customers, both internal and external.
Strong understanding of performance metrics, quality systems, and procurement processes
Bachelor's Degree Required
Up to 10% Travel

Nice To Haves

Experience with Lean, Six Sigma or continuous improvement methodologies a plus
Experience in matrix management organization desirable
Proficient in data analysis and supplier performance tracking tools (Vantage, Tableau, Power BI)

Responsibilities

Define and monitor key performance indicators (KPIs) to measure FM effectiveness and service delivery.
Partner with senior leadership integrating facilities planning with business continuity, sustainability, and employee experience strategies.
Oversee the development and execution of standardized FM processes, policies, and service delivery frameworks across all sites.
Drive continuous improvement initiatives focused on service quality and expediting repairs
Support preventive and predictive maintenance strategies to ensure operational reliability.
Manage and drive change initiatives across the organization
Develop and manage the FM budget, forecast operational expenses, and identify cost optimization opportunities.
Lead corporate sustainability and energy management programs within the facilities portfolio.
Ensure all facilities comply with regulatory, environmental, and health & safety standards.
Collaborate with internal stakeholders (HR, IT, Finance, Real Estate, Security, Procurement) to ensure facilities strategies align with organizational needs.
Communicate strategic initiatives and performance updates to senior leadership.
Manage organizational change associated with new workplace strategies and facility / portfolio transformation

Benefits

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities