Facilities Coordinator

JLL•Des Moines, IA

8d•Onsite

About The Position

As a Facilities Coordinator at JLL, you'll be at the heart of creating exceptional workplace experiences for our clients by supporting the efficient operation and maintenance of commercial properties. This role combines operational coordination with administrative support, where you'll manage facility services, oversee documentation, and work with vendors to ensure smooth daily operations. We embrace more innovative ways of working, and you'll use technology and facility management systems to track performance, manage work orders, and maintain comprehensive records. What sets JLL apart is our culture of collaboration, and in this role, you'll work closely with property teams, service providers, and building occupants to solve problems and enhance the functionality of the workplace.

Requirements

High school diploma or equivalent
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and ability to learn facility management software systems
Excellent written and verbal communication abilities with a customer service orientation
Detail-oriented with strong record-keeping skills and ability to maintain accurate documentation
Ability to multitask and prioritize effectively in a dynamic environment

Nice To Haves

Associate degree in Facilities Management, Business Administration, or related field
Experience with facility management or maintenance management software (CMMS)
Basic understanding of building systems and maintenance operations in commercial properties
Previous experience coordinating with vendors and service providers
Knowledge of administrative processes in commercial real estate or facilities management

Responsibilities

Monitor work order systems and respond to operational alerts, conducting regular facility walkthroughs to identify maintenance needs and ensure timely issue resolution
Maintain comprehensive facility records including maintenance logs, inspection reports, compliance documentation, and asset information across multiple systems
Coordinate with service providers for maintenance, repairs, and facility improvements by scheduling vendor appointments, inspections, and routine maintenance activities
Manage work orders from creation through completion, tracking vendor performance and maintaining service contract documentation
Create and manage purchase orders, obtain quotes, process invoices, and handle administrative tasks related to permits and regulatory compliance
Submit access requests and manage vendor personnel in security systems, and create parking passes when requested
Track and report on facility performance metrics and operational status to support data-driven decision making