Facilities Call Center Associate

Corewell Health•Grand Rapids, MI

47d•Onsite

About The Position

Serves as the primary point of contact for the receipt, triage, distribution, and management of some of, up to all, incoming requests for Parking and Transportation, Plant Operations, Environmental Services, Clinical Engineering, temperature monitoring, and utility disruption critical incident management. These requests are by phone, web request, or directly utilizing work management software programs. Under the guidance of a Supervisor, participates in the overall building management program to provide high quality, cost effective service with a high emphasis on customer satisfaction.

Requirements

High School Diploma or equivalent
6 months of relevant experience

Nice To Haves

Telecommunications experience
Experience working in a hospital or dispatch setting in an environment of comparable size and complexity

Responsibilities

Communicates and collaborates with the Supervisor, customer, and other trades and sub-contractors to ensure quality, timely, cost effective maintenance with continuity and coordination of services.
Completes appropriate written documentation as required by department policy. Ensures that required documentation for activities within areas of responsibility is performed in an accurate and timely manner.
Monitors numerous internal emergency systems including but not limited to: fire alarms, code alerts, medical gas, building automation, electrical, tube, maintenance management, and elevator status. Answers emergency calls, remaining composed in high stress situations in order to obtain complete and accurate information, and triages and disseminates calls in a timely and appropriate manner.
Manages calls for service-related facility repairs and issues and assigns work orders.
Ensures that individual departmental productivity metrics are met
May assist customers with directions, badging, escorts and other calls for assistance. Ensures patients, family members and guests are treated with kindness and respect. Demonstrates a high level of tact and patience under stressful conditions.
Parking & Transportation only: Maintains a working knowledge of, and be able to troubleshoot all of the parking equipment including the automatic pay lanes, tickets dispensers, and gate box controls.

Benefits

Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.
On-demand pay program powered by Payactiv
Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
Optional identity theft protection, home and auto insurance, pet insurance
Traditional and Roth retirement options with service contribution and match savings
Eligibility for benefits is determined by employment type and status

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