Facilities Call Center Specialist I

Stanford Health Care-posted 1 day ago
$31 - $35/Yr
Full-time • Entry Level
Onsite • Newark, NE
5,001-10,000 employees
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The Facilities Call Center Specialist I receives and manages incoming calls/inquiries, typically in emergency or service-related situations. Responsible for gathering information, assessing urgency, and dispatching the appropriate personnel or resources to address the call. Facilities Call Center Specialist acts as a crucial link between callers and field units, ensuring timely and effective response. Locations Stanford Health Care

  • Answers a high volume of telephone calls, emails and Microsoft Teams messages promptly and professionally.
  • Dispatches the appropriate facilities services personnel or equipment needed to address urgent and non-urgent service requests to the appropriate location.
  • Relay information clearly and concisely to field units, including directions, updates and any relevant details.
  • Assess the urgency and nature of each call and prioritizes dispatch accordingly.
  • Maintains accurate records of calls/inquires, dispatches and other relevant information.
  • Actively engage in briefing oncoming shift personnel on awareness or evolving issues.
  • Follows and provides feedback on standard procedures, protocols and regulations to ensure all urgent and non-urgent operations are carried out efficiently
  • Provides excellent service to callers/inquiries, even in stressful situations, and builds positive relationships.
  • Responsible for escalating complex or unresolved issues to Facilities Call Center Specialist III or management.
  • Perform additional duties as assigned to support departmental needs.
  • High School Diploma or GED equivalent.
  • Minimum of two (2) years of progressively responsible and related work experience.
  • Ability to adapt to and deal with change and ambiguity.
  • Ability to multi-task, handle multiple tasks simultaneously, including answering calls, dispatching resources, and documenting information.
  • Ability to plan, organize, prioritize, work independently to meet deadlines.
  • Maintains composure and focus during stressful and urgent situations is vital.
  • Problem-solving able to think critically, analyze situations, and make sound decisions under pressure is essential.
  • Capacity to work in a fast-paced environment and work as part of a team to collaborate effectively.
  • Excellent verbal and written communication skills are crucial for gathering information, relaying instructions, and maintaining clear communication with field teams.
  • Proficient computer skills including work order management systems.
  • Microsoft Office and other relevant applications.
  • Excellent customer service, even in challenging situations is important.
  • Physical requirements as needed to perform the job functions
  • Physical Demands and Work Conditions Blood Borne Pathogens Category III - Tasks that involve NO exposure to blood, body fluids or tissues, and Category I tasks that are not a condition of employment
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