Facilities Assistant

SailPoint • Austin, TX

1d • Onsite

About The Position

The SailPoint Facilities Assistant is a dynamic, hands-on role that blends three core functions: active facility support, professional hospitality, and detailed operational organization. The ideal candidate would seamlessly transition between physical tasks and focused administrative work all while serving as a welcoming, professional, and secure presence for our crew and guests. Success requires balancing these duties with the polished communication and technical skills expected in a modern corporate environment. This position is perfect for a proactive, versatile problem-solver who takes pride in ensuring a workspace is functional, safe, and professional for all. This is a full-time, on-site position at our Austin, TX headquarters, requiring a Monday through Friday schedule.

Requirements

• Must be able to lift 50 pounds, walk/stand for long periods of time, bend, stoop, kneel, and reach to access and move items in a typical office environment including furniture and other equipment.
• Ability to multi-task, work independently, and prioritize and manage tasks to meet deadlines and expectations with minimal supervision.
• Confident, professional demeanor and ability to maintain composure in a busy environment.
• Excellent verbal and written communication skills, including a working knowledge MS Word, Excel, PowerPoint, and Outlook.
• Good judgment and problem-solving skills.
• Willingness to show initiative; enthusiasm when taking on new projects and responsibilities.
• Discretion; must maintain confidentiality when handling sensitive information.

Nice To Haves

• Experience with facility maintenance, including HVAC, electrical, and plumbing systems a plus but not mandatory.

Responsibilities

• Manage maintenance, inventory, and stock for breakrooms, mail room, and supply areas to ensure efficiency and optimization.
• Function as secondary front desk coverage, including creating badges, greeting visitors and managing security registration procedures, assisting other Crew members with facilities related questions.
• Uphold and enforce site security policies and procedures to ensure a safe and secure workplace.
• Act as the primary liaison for food service vendors, building engineers, security officers, janitorial services, and other onsite partners, handling daily activities and managing backend administration.
• Help with event set-up for meeting spaces including but not limited to moving furniture, providing supplies, and assisting with catering deliveries.
• Troubleshoot issues with facilities equipment including sit-stand desks, coffee machines, refrigerators, and other small appliances.
• Respond to, address, and track facilities trouble tickets via ServiceNow.
• Assist with the administration of operational tasks, which requires proactive communication, deadline tracking, and record-keeping to ensure successful and timely execution.
• Answer all department emails in a timely, efficient, and professional manner.
• Receive, store, and manage inventory of UPS, FedEx, USPS and other packages and mail.
• Assist the Facility Manager in completing scheduled maintenance, building improvement tasks, and other facilities-based projects.
• Assist with other tasks to support the cleanliness, functionality, and security of the facility as determined by the Facility Manager.

Benefits

• Health and wellness coverage: Medical, dental, and vision insurance
• Disability coverage: Short-term and long-term disability
• Life protection: Life insurance and Accidental Death & Dismemberment (AD&D)
• Additional life coverage options: Supplemental life insurance for employees, spouses, and children
• Flexible spending accounts for health care, and dependent care; limited purpose flexible spending account
• Financial security: 401(k) Savings and Investment Plan with company matching
• Time off benefits: Flexible vacation policy
• Holidays: 8 paid holidays annually
• Sick leave
• Parental support: Paid parental leave
• Employee Assistance Program (EAP) and Care Counselors
• Voluntary benefits: Legal Assistance, Critical Illness, Accident, Hospital Indemnity and Pet Insurance options
• Health Savings Account (HSA) with employer contribution

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed